Office & Operations Manager – SMS Coffs Harbour

Lead, organise, and inspire with one of the region’s most respected strata management teams.

About Us

At SMS Coffs Harbour, we’re leaders in the strata management industry — trusted for our professionalism, integrity, and commitment to exceptional client service.
We manage a diverse portfolio of residential and commercial properties and take pride in delivering consistent, high-quality outcomes for owners, committees, and residents alike.

Our culture is supportive, energetic, and growth-focused. We invest in our people through training, mentoring, and genuine career progression because we know great teams deliver great service.
As we continue to expand, we’re looking for an Office & Operations Manager who can bring structure, leadership, and drive to our growing team.

The Opportunity

This is the engine-room role that keeps our business running at its best.
You’ll lead people, streamline systems, and ensure the day-to-day operations of the office run smoothly and efficiently. Working closely with the Directors, you’ll oversee HR, compliance, and office operations while fostering a positive, high-performing workplace culture.

Key Responsibilities

Leadership & Team Support

Inspire and mentor your team to deliver excellence

Provide daily guidance and hands-on support to staff

Coordinate team meetings

Handle external complaints with professionalism and care

Foster collaboration, accountability, and staff wellbeing

Champion a positive, solutions-focused workplace culture

Human Resources & People Management

Manage recruitment, advertising, interviews, and onboarding

Oversee leave management, timesheets, and medical certificates

Conduct performance reviews and maintain employment contracts

Coordinate training, courses, and licensing pathways

Keep company policies and employee records up to date

Support team wellbeing and manage conflict resolution

Set up and manage traineeships

Finance & Administration

Prepare monthly management and financial reports for Directors

Monitor expenses and supplier invoices.

Support payroll processes and wage claims

Assist with budgeting and financial tracking

Strata Operations & Compliance

Ensure full compliance with all regulatory and legislative requirements.

Office Management & Culture

Oversee day-to-day office operations and maintenance

Enjoy use of a fully maintained company vehicle

Manage office equipment and supplies.

Coordinate birthdays, team lunches, and social events

Drive staff engagement initiatives

Maintain an organised, professional, and welcoming office environment

About You

You’re a natural organiser and people-leader who thrives in a fast-paced, professional environment. You balance empathy with accountability, process with people, and always look for ways to improve how things are done.

You’ll bring:

Proven experience in office, operations, or business management

Strong leadership and communication skills

Excellent time management and problem-solving ability

Proficiency in Microsoft Office (Xero a bonus)

Attention to detail, initiative, and sound judgment

Confidence to make decisions and drive improvement

Why You’ll Love Working With Us

6 weeks’ paid annual leave — genuine work–life balance

9-day fortnight and flexible work-from-home options after probation

Use of a fully maintained company car included as part of the package

Supportive leadership and a collaborative team environment

Comprehensive onboarding and ongoing professional development

Regular social events and a fun, down-to-earth culture

Competitive salary + superannuation

Career growth in a respected, expanding company

Ready to Join Us?

If you’re ready to make your mark leading operations in a business that values people, integrity, and excellence — we’d love to hear from you.

👉 Click “Apply” now and include your resume and a short cover letter telling us why this role excites you.