About Us

Bop till you Drop is a growing children's entertainment company that brings joy, creativity, and fun to families through live events, parties, and interactive experiences. Our team of talented entertainers and dedicated staff work together to create unforgettable memories every weekend. We're now looking for a highly organised, people-focused Office Manager to oversee our day-to-day operations and ensure everything runs smoothly behind the scenes.

About the Role

As our Office Manager, you will be the go-to person for managing operations, scheduling entertainers, handling customer escalations, and keeping the business on track. You'll collaborate closely with our customer service and performance teams to ensure every event is fully staffed, properly equipped, and delightfully executed.

Our full-time team consists of 5 full time employees and 2 casuals, all operating from our home-based office in Ryde. The entertainer contractor team is approximately 30 contractors in NSW, SA, WA and QLD.

This position requires working from our home-based office in Ryde and cannot be performed remotely.

This is a hands-on, high-responsibility role best suited for someone who thrives in a fast-paced, detail-oriented environment and enjoys being the person who "makes it all happen."

Key Responsibilities

Operations & Scheduling

Oversee weekly scheduling of entertainers for all events

Confirm staffing and logistics by mid-week for each weekend

Ensure entertainers are prepped with necessary equipment, props, and supplies

Anticipate gaps or changes in coverage and troubleshoot last-minute needs

Organise and coordinate all aspects of school holiday programs

Team Support

Serve as main point of contact for entertainers and contractors

Manage party supply orders, equipment, and general inventory

Keep communication flowing between entertainers and internal staff

Customer Experience

Assist with handling escalated customer issues or complaints

Collaborate with customer service team to create and review custom quotes

Ensure client needs and expectations are fully communicated to performers

Quality & Process Oversight

Track event outcomes, feedback, and team performance

Identify areas for efficiency or improvement in workflow

Keep the owner informed on team dynamics, coverage issues, and client concerns

Marketing & Business Development Support

Contribute ideas for social media campaigns, email marketing, and promotions

Help brainstorm ways to improve customer engagement and brand awareness

Support the owner in identifying and acting on business growth opportunities

While not a primary focus, an interest in marketing strategy is valued

Qualifications

3+ years in operations, office management, event coordination, or similar field

Operations experience may include operations management, office administration, event coordination, project management, team supervision, or customer service management

Excellent communication and organizational skills

Comfortable juggling multiple moving pieces at once

Calm under pressure, excellent problem-solving skills and solution focused attitude

Not essential, however familiarity with Servicem8, Xero, Mailchimp and Try Booking is advantageous

Bonus: experience in entertainment, performing arts or event management

Bonus: interest or experience in small business marketing or growth strategy

Must hold Australian permanent residency or equivalent work rights

Interested?
If you're looking for a leadership role in a supportive, family-friendly business where your work truly makes a difference, we'd love to hear from you. Please send your resume to [email protected].

Optional: To help us get to know you better, you're welcome (but not required) to include a short 2-minute video introducing yourself and sharing why you think this role is the perfect fit for you. Text or What's App to Cathy – 0414 422 943