About Us

Focus ACT is a trusted provider of support to Canberran's living with a disability and has been providing support to our community for over 34 years.

Focus ACT is a leading provider of tailored support services committed to enhancing the lives of our clients. Our services range from Supported Independent Living, Community based supports, Housing, and Coordination of Support Services. We prioritise person-centred care and strive to create a supportive and inclusive environment for both our clients and employees.

Our reason for being is to Support People to Live Their Lives.

About the role

Reporting to the Office Manager, the Administration and Media Assistant will be the first point of contact for our clients, visitors, and staff. Your role is crucial in creating a welcoming and professional first point of contact for individuals supported by Focus ACT, their families, and the broader community. Based primarily at the front desk, this role supports the day-to-day operations of the service by managing reception duties, coordinating enquiries, and ensuring effective communication flows across the teams. In addition to front-of-house responsibilities, the role supports media activities, including updating social media channels, assisting with website content, and preparing internal and external communications.

Key Responsibilities

Maintains a welcoming, values-driven reception and media presence.

Oversees daily reception tasks: calls, visitors, mail, and appointments.

Provides admin support to service teams, ensuring accurate documentation.

Ensures compliance with Focus ACT's admin protocols.

Assists with social media and website content to support community engagement.

Collects and compiles data for reports, newsletters, and communications.

Supports basic finance tasks: petty cash, office supplies, and purchase requests.

Aids in invoice tracking and finance system data entry.

Handles participant payments and donations per cash handling procedures.

Manages the Focus ACT inbox, directing queries appropriately.

Job requirements:

Proven ability to work independently and collaboratively.

Reception and admin experience, with strong front-of-house skills.

Excellent communication and interpersonal skills, including respectful engagement with diverse groups.

Professional handling of confidential and sensitive information.

Skilled in Microsoft Office and digital tools (e.g. Canva, Mailchimp, social media).

Eligible for WWVP clearance including NDIS activities.

Willing to undergo a police check.

Previous experience in Reception, Administration or Customer Service would be an advantage.

If you wish to be considered, please click on 'apply for this job' and upload your resume and cover letter (250-500 words max) addressing the selection criteria. Shortlisting will commence immediately. Due to the volume of applications, only shortlisted candidates will be contacted.

Focus ACT acknowledges a diverse workplace allows us to provide the best service possible. We encourage applications from all members of the community inclusive of Aboriginal and Torres Strait Islander people, culturally and linguist diverse backgrounds and persons with a disability. Our hiring process is based only on the applicant's experience, qualifications and the inherent requirements of the role.