Residency by Dillons is a boutique family run aged care home located in the heart of Mount Lawley. Our home provides residents with equal access to care in a supportive and friendly environment. We respect residents' traditional and cultural backgrounds and provide an environment of peace, security, and harmony, allowing them to live creatively and independently.

An opportunity exists for a dynamic Administration Manager to join our friendly team. This opportunity will allow you to demonstrate your strong administration, record keeping and interpersonal skills within an organisation that values collaborative team work.

Your can-do attitude will be a valuable attribute in this faced-paced, family focused, boutique aged care organisation. This role is Full-time onsite, 8:00am – 16:00pm. Mondays to Fridays.

Reporting to the Residential Care Manager, the Administration Manager will be responsible for the all office management, reception and administrative duties pertaining to staff and residents. The role includes the following responsibilities:

Answering phone calls and greeting visitors to the home.

Answering communication from various stakeholders.

Managing employee onboarding, offboarding and maintaining accurate HR documentation for the full employee lifecycle.

Support the Head Office team with onsite staff recruitment requirements.

Managing internal administration and documents for our residents and staff.

Managing and coordinating all staff education and training competencies.

Managing the onsite site staffing roster including arranging shift coverage.

Answering general inquiries to the home.

Supporting the day-to-day running of the home, including getting rooms ready for tours, ordering supplies, managing visitor screening and meeting bookings.

Support residents with appointment bookings and be a key point of contact with resident family members and the clinical team onsite.

Manage onsite staff engagement and recognition initiatives as directed.

Support other departments and Head Office team with administrative functions.

Supporting the Facility Manager to complete tasks in a timely manner.

Assist with meeting auditing and accreditation standards.

Other admin duties as required .

Skills & Experience Required:

To be successful in this role, you will be able to demonstrate the following:

A genuine desire to work in Aged Care and within a highly regulated but person-centred environment. A friendly and approachable demeanour that meets our residents, family members and staff with kindness and compassion is of the utmost importance to us.

Experience in Administrative role with similar demands.

Experience managing employee onboarding, offboarding and maintaining accurate HR documentation for the full employee lifecycle.

This position would suit a highly organised individual who has customer service experience.

Ability to work independently, autonomously and to meet strict deadlines.

High level attention to detail, friendly and professional phone manner, and strong organisational and prioritisation skills.

Have excellent Microsoft Office skills in particular Outlook & Excel skills.

Experience working in a service orientated environment will be highly regarded.

Excellent communication skills both written and oral.

Assist with meeting auditing and accreditation standards.

Ability to coordinate and organise appointments with stakeholders.

Excellent interpersonal skills to enable liaison between departments.

Ability to effectively coordinate tours at the facility.

Ability to be an ambassador of the Organisation and displays our core values.

Ability to work in a fast-paced environment with excellent multi-tasking skills.

Benefits:

Flexible start and finish times to support flexible working arrangements.

A working environment that makes a daily difference to our residents' lives, is rewarding and challenging and where no two days are the same.

Support from various departments and a Head Office team.

Potential for career progression.

Being a part of a family focused organisation, dedicated to supporting our aging population.

We are looking forward to filling this position as soon as possible and can’t wait to meet you! Click on “apply” and submit a resume and cover letter addressing your previous experience relevant to the role.

Please be advised that due to the large number of applicants, only shortlisted candidates will be contacted.