Staff Scheduler & Service Coordinator

📍 Heidelberg West, VIC | Full-Time | Immediate Start

Step into a key scheduling and coordination role where your knack for logistics and rostering directly supports some of Australia’s top hospitality venues. Join Lotus Commercial, a national leader in commercial kitchen services, and be the driving force behind smooth operations, technician scheduling, and exceptional client service.

About Lotus Commercial

For over 30 years, Lotus Commercial has been the trusted provider of specialist kitchen maintenance services to the hospitality and corporate sectors across Australia. We keep kitchens safe, compliant, and operational with services including:

• Scheduled kitchen filter exchange
• Comprehensive canopy and exhaust system maintenance
• Air conditioning filter management
• Specialist hygiene and sanitation programs

About the Role

We're hiring a highly organized and responsive Service Scheduler & Operations Coordinator to join our busy Melbourne-based team. In this critical role, you’ll coordinate field technicians, manage job schedules, and communicate with clients and internal teams to ensure on-time, high-quality service delivery.

This is a fast-paced scheduling role perfect for someone with a strong background in service dispatch, workforce coordination, or rostering.

Key Responsibilities

Plan, assign and optimize technician schedules and daily rosters

Liaise with clients to confirm service bookings and resolve access or timing issues

Monitor and adjust schedules in real-time to manage urgent jobs or cancellations

Communicate access instructions, service updates, and key job details to field technicians

Work closely with service managers to ensure efficient resource allocation

Maintain accurate records across simPro, Excel, client portals, and internal systems, including job details, site inductions, work permits, and compliance documentation

About You

You're a scheduling pro who thrives in high-volume environments. You’re calm under pressure, solution-focused, and can juggle priorities without missing a beat.

Proven experience in service scheduling, dispatch coordination, or workforce planning

Skilled in tools like simPro, CRM systems, or Excel

Strong communicator with a confident, professional approach

Detail-oriented and highly organized

Able to adapt quickly to changes and problem-solve on the go

A self-starter who takes ownership and pride in your work

This role suits someone with experience as a:

Service Coordinator

Field Service Scheduler

Workforce Planner

Operations Coordinator

Maintenance Scheduler

Technician Scheduler

Resource Planner

Service Dispatcher

Why Join Lotus Commercial?

✔ National company with a strong reputation in commercial kitchen services
✔ Fast-paced, supportive operations team
✔ Real impact: your scheduling keeps Australia’s busiest kitchens running
✔ Long-term employment with career development opportunities in operations and service leadership

Apply Now

Ready to make a difference in a role that values precision, speed, and communication?

Apply today with your resume and a brief cover letter outlining your experience and availability.