About Carers SA

Carers SA is the peak body for Carers in South Australia, advocating for greater recognition and improved support. We provide services and support for Carers of all ages and is the Statewide lead Carer Gateway provider.

Carers SA is a flexible, ethical, and inclusive organisation with dedicated staff located statewide, working to improve the health, wellbeing, and resilience of Carers. At Carers SA, you’ll join a professional team that values your contribution, supports work-life balance, and is committed to maintaining a child-safe environment.

About the Role

As the Program Manager – Carer Services, you’ll lead a dynamic, geographically dispersed team delivering high-quality face-to-face and partner-supported services to Carers across South Australia. Reporting to the Executive Manager – Partnerships and Operations, you’ll provide strategic and operational leadership to ensure consistent, trauma-informed, and person-centred service delivery.

In this pivotal role, you’ll oversee program performance, quality assurance, policy development, and team capability, ensuring Carers receive the right support at the right time. You’ll collaborate with internal teams and external partners to strengthen service models, drive continuous improvement, and maintain compliance with government funding and quality standards.

If you’re a values-driven leader with a passion for people and purpose, then this is your opportunity to lead statewide initiatives that enhance the lives of Carers and their families.

Key responsibilities (not limited to):

Lead, mentor, and support multidisciplinary and regionally based teams to achieve service outcomes

Ensure service delivery meets contractual, quality, and performance standards

Build and maintain collaborative relationships with partner organisations, service providers, and stakeholders

Oversee program planning, policy development, audits, and continuous improvement initiatives

Foster a culture of wellbeing, accountability, and professional growth across teams

Ensure effective systems for supervision, reporting, data integrity, and reflective practice

Promote trauma-informed, strengths-based, and person-centred approaches in all areas of service

About You

You’re an experienced and inspiring leader who thrives in dynamic environments and has a deep understanding of community services. With exceptional communication and relationship-building skills, you empower others to perform at their best and deliver meaningful outcomes for Carers.

You’ll bring:

Proven experience in operational or program management within the community or health services sector

Demonstrated ability to lead, develop, and motivate mobile and multidisciplinary teams

Strong understanding of service delivery frameworks and continuous improvement practices

Experience managing partnerships, budgets, and performance targets

Excellent stakeholder engagement and communication skills

A collaborative, proactive, and values-led approach

Knowledge of Carer issues and the community support sector (highly regarded)

Requirements

Recognised qualifications in Social Services, Community Services or equivalent and/or significant relevant experience in the Community Services sector

Current DHS Working with Children Check

Current National Police Check

Mandatory child protection training (or willingness to complete)

Why Join Carers SA?

At Carers SA, we value your expertise, initiative, and impact. You’ll be supported by a collaborative and inclusive workplace culture with benefits including:

Salary packaging up to $15,900 tax free

Employee Assistance Program and wellbeing initiatives

Hybrid working arrangements

Professional development and reflective supervision

Be part of a supportive team making a real impact in Carers’ lives

How to Apply:

If you’re ready to lead a dedicated team delivering life-changing support for South Australian Carers, we’d love to hear from you!

For more information, contact Amy Walter (People and Culture) or Sharon Tentye (Executive Manager Partnership and Operations) on (08) 8291 5600.

A copy of the Position Description is available on Carers SA website here: Careers – Carers SA. Please submit your resume and a cover letter detailing your experience and why you're a great fit for this role.

Applications close at 9.00am, Monday 20 October 2025 or may closer earlier if we find the right candidate is found.