VIVA Mutual empowers people with disabilities and older Australians to live a life of their choosing through personalized, innovative services implemented through a Self-Managed Team framework. Using a person-centred approach, we promote informed decision-making and self-reliance. Our self-managed teams, supported by VIVA Self-Managed Team Guides, ensure quality in service delivery. The Support Centre handles essential operational functions of service delivery management, finance management, scheduling, and compliance.

The Home Care Package Coach plays a crucial role in delivering high-quality support in alignment with the VIVA Team Framework. This role promotes the autonomy of self-managed teams, enhancing team and client self-reliance, and fostering professional growth among Support Workers. Key responsibilities include mentoring and guiding support staff, ensuring quality service delivery, assisting with client onboarding and case reviews at the direction of the Aged Care Lead, and ensuring implementation of continuous improvement initiatives. The Home Care Package Coach works collaboratively within the Aged Care Service Delivery Team and other organizational teams to embed VIVA Mutual's culture and values into daily practice. Coaches are also responsible for implementing organizational improvements at the service level. Position responsibilities will be reviewed from time to time in line with organizational need.

Skills and Knowledge:

Tertiary qualifications in social work, human services, or relevant experience.

Ability to work collaboratively within self-managed teams, promoting autonomy and self-reliance.

Demonstrated ability to effectively support and mentor peers in delivering high-quality, person-centred care.

Strong understanding of and ability to apply Aged Care standards and principles in daily practice.

Knowledge of relevant WHS regulations and quality management systems.

Excellent communication and interpersonal skills, with the ability to build positive relationships with clients, families, team members and with a diverse range of stakeholders.

Proficiency in conducting comprehensive client intake processes and developing individualized support plans.

Strong problem-solving skills and the ability to handle complex situations with professionalism and empathy.

Ability to build relationships and influence others positively within the organization

High level of organizational skills, with the ability to manage multiple tasks and prioritize effectively.

Proficiency in using Microsoft Office and other relevant software systems

Additional certifications or training in areas related to disability support, aged care, or community services.

Experience

Minimum 3 years of experience in a support work, coordination or equivalent role within the disability, aged care, or community services sector.

Experience managing Home Care Packages

Experience in managing budgets within the scope of the funding source

Working closely with multidisciplinary team and approach to health care

Experience using the My Aged Care Portal

Proven experience in mentoring and coaching support staff to enhance professional development and service delivery.

Demonstrated ability to empower clients and support staff to achieve their goals and enhance their capacity for self-management.

Experience in maintaining accurate client records and ensuring compliance with relevant legislative and regulatory requirements.

Required Compliance Items:

National Criminal History Check,

NDIS Worker Screening Clearance

Working With Children Check

NDIS Worker Orientation Modules

Drivers License.

Own Vehicle

Why work with VIVA?

We are different.

VIVA Mutual is a not-for-profit organisation that delivers local, personalised health and wellbeing support services through a connected network of dedicated support workers, and health care professionals.

VIVA is about living.

Engaged Employees | Valued Clients

We recognise staff as our strongest asset. We carefully select our staff for their passion, skills, and how they embrace responsibility to go above and beyond. We know engaged employees provide the highest quality care and low staff turnover, making VIVA more successful.

You will have a passion for life and want to be part of a innovative new health and social care model in South Australia.

Team around the client

VIVA services are organised around self-managed teams, comprising of nurses and support workers, trained, and empowered to make self-guided decisions and deliver the support our clients want.

Commitment to Quality and Continuity

By investing in our spirited, passionate, and skilled people, we’re able to deliver the best outcomes, supporting clients to live the life of their choosing.

Our motivation to make a difference comes from our deep understanding of what people and their families want – Formed by a lifetime of experience.

That’s the VIVA difference.

VIVA means service delivered with passion!

The VIVA Mutual benefits:

Competitive remuneration package, including above award wages and penalty rates for weekend and evening shifts.
Ongoing career pathways into the health and community care sector
Be a part of a supportive and inclusive Self-managed with inclusive team culture that values diversity, respect, and collaboration.
Ongoing training and professional development opportunities to enhance your skills and career progression within the organization.
Salary packaging options available, maximizing your take-home pay and providing additional financial benefits. Can include Everyday living expenses of up to $15,900 and Meal Entertainment expenses up to $2,650.
Meaningful and rewarding work that makes a positive impact on the lives of individuals with disabilities and their families.
Note: All successful candidates will be required to undergo a National Police Check and provide evidence of their right to work in Australia.