The Portfolio Lead is responsible for the end-to-end management, assessment, and settlement of a portfolio of claims, delivering client focused recovery solutions that restore confidence and build a more resilient Victoria. Reporting to the Head of DBI Claims in the Insurance division, the role leads a specialized stream of claims management Claims Triage, Insolvency Claims, Defects Claims or Multi Unit Claims.

What we are looking for

• Significant experience in claims management, particularly management of technically complex matters, within Domestic Building Insurance / Builders Warranty Insurance or similar scheme (e.g. Property Claims).
• Demonstrated knowledge and experience in insurance claims management including
• Hand on Claims management experience within Domestic Building Insurance / Builders Warranty Insurance or similar scheme
• Excellent communication skills, with the confidence to present insights in plain language and influence decision making

For a detailed overview of responsibilities, please refer to the attached position description.

About the BPC

The Building & Plumbing Commission (BPC) is Victoria's new regulator for building and plumbing.

It brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation.

Key functions related to building and plumbing regulation will come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance. These services will now part of the BPC and will be fully integrated over the next 12 months.

Commitment to Diversity

We celebrate the diversity of our workforce. The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.

We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at [email protected]. Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

How to Apply

We require you to upload:

• an up-to-date resume
• Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.
• Any other quals or licence if applicable

Important information

Only electronic applications submitted via careers.vic.gov.au will be accepted.