Role Purpose

This role is to support the day-to-day operation of our office and customer-facing workflows. You will be the first line of communication for our clients and support team. To support the sales and technical teams to keep our scheduling, procurement, and invoicing functions running efficiently.

Key Responsibilities

First-Line Communication: Handle inbound enquiries (phone, email, webchat, socials, etc) with professionalism, helpfulness, and accuracy.

Scheduling Coordination: Book and manage jobs, leads, and meetings, ensuring timelines are clear for clients and team members.

Workflow Management: Track and follow up on work orders, purchase orders, quotes, job updates, and invoices to support timely progression.

Client Records Maintenance: Ensure client data is accurate and up to date in our systems.

Procurement Support: Support the operations team by Liaising with suppliers for part sourcing, delivery timelines, and stock tracking.

Job Processing & Invoicing: Support the operations team Finalising job edits, preparing client invoices.

Outbound Client Care: Proactively contact existing clients for maintenance scheduling and follow-up tasks.

Sales & Technical Support: Assist with quoting, proposal formatting, and administrative documentation.

Team Coordination: Support project delivery by maintaining clear communication with internal staff and contractors.

Team Player Mindset: Be hands-on, reliable, and willing to assist wherever needed to keep things running smoothly.

What We’re Looking For

Strong communication skills — written, verbal, and interpersonal

Highly organised, detail-focused, and comfortable managing multiple tasks

Confident and interested in using or working with tech systems (CRM, Microsoft Office, Xero, etc.)

A can-do attitude, with a genuine willingness to help others and take initiative

An interest in growing into a Customer Accounts Manager role — you want a long-term path and aren’t afraid to step up when the opportunity arises

Our Values in Action

Integrity – You take ownership of your work and follow through on commitments.

Communication – You keep people in the loop, ask the right questions, and speak with clarity and respect.

Safety – You’re aware of risk, careful with sensitive information, and help keep the workplace professional and secure.

Innovation – You’re open to improving yourself and embracing better ways of doing things.

Support – You’re here for the team and the team is here for you. You don’t let others fall behind.