About us

We are a stylish serviced apartment hotel that offers a unique and modern experience for our guests. Our hotel combines modern design with exceptional service to offer a unique and comfortable experience for all our guests. With convenient access to the city's attractions and a prime location near the Flemington racecourse and showgrounds, we provide a perfect blend of relaxation and excitement for both leisure and business travelers. Our multi-cultural team is passionate and dedicated to creating memorable experiences for every guest who walks through our doors. We foster a culture of collaboration, respect, and continuous growth, where our employees are valued and recognized for their contributions.

Qualifications & experience

Previous experience in a similar customer service role, preferably in the hospitality industry is preferred, experience in the Quest brand is much preferred

High level of communication in English is essential to effectively interact with guests from different cultural backgrounds, both verbally and written

Demonstrated willingness and capability to learn about hotel operations, policies, and procedures

Strong problem-solving abilities, with a proactive approach to finding solutions and resolving guest issues

Ability to adapt to various situations and remain calm under pressure, ensuring professionalism and guest satisfaction

Basic proficiency with computers and office tools to perform reception-related tasks efficiently, previous experience with RMS is preferred

Friendly and approachable demeanour, with strong customer service skills and a helpful and accommodating attitude towards guest requests

Tasks & responsibilities

Utilise your excellent communication skills to greet and interact with guests warmly, to create a friendly and inviting atmosphere at the reception, and making guests feel valued and comfortable throughout their stay

Demonstrate a willingness and capability to learn about our hotel's facilities, procedures, services, and local attractions, allowing you to provide detailed information and recommendations to guests

Exhibit problem-solving skills by handling guest inquiries, complaints, and special requests in a prompt and professional manner

Efficiently handle reservation management, including accurately inputting and updating guest reservations into the hotel's system.

Adapt to different situations and find effective solutions to ensure guest satisfaction and enhance their overall experience

Utilize basic computer skills and office tools to perform various reception duties, including guest registration, check-in/check-out procedures, and reservations handling

Collaborate with other hotel departments to coordinate guest requests, such as housekeeping, maintenance and management

Maintain composure and handle pressure with grace, demonstrating professionalism even during busy or challenging periods

Benefits

Opportunities for career growth and advancement within the hospitality industry

Training and development programs to enhance your skills

Flexibility to work different shifts, including evenings, weekends, and holidays

Positive and supportive work environment

Employee discounts on accommodation and hotel services