Front Office Guest Service Agent - Casual

At Quest Geelong Central we’re on the lookout for a new Front Office Guest Service Agent to join our team on a casual basis.

Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 160 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Geelong Central is locally owned and operated. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out while staying in Geelong.

Quest Geelong Central is an 93-room property located in the heart of Geelong’s CBD. Quest Geelong Central, has taken a fresh approach to hospitality by combining the comfort of a hotel with the convenience and functionality of a fully furnished apartment. Our beautifully designed and thoughtfully equipped apartment hotel aims to provide a seamless experience for business travellers, long-term stays, and anyone seeking a home away from home. Our prime location ensures our guests can seamlessly navigate the city and enjoy their stay to the fullest – ‘making corporate stay effortless’.

The Role

Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail.

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

The Opportunity

Embark on an exciting and rewarding career in our front office, where you'll be the first point of contact and the face of our exciting business. As a vital part of the guest experience, you'll have the opportunity to create lasting impressions, provide exceptional service, and ensure seamless operations to make corporate stay effortless. Join our dynamic team, unleash your interpersonal skills, and thrive in a fast-paced environment. Explore endless opportunities for growth, advancement, and personal development with an employer that values your passion for customer satisfaction and attention to detail.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally. Other benefits include, team performance incentives, opportunities to participate in any number of events and learning and development activities, such as Quest’s annual conference and gala dinner.

Applications

Please direct your letter of application and CV to Greg O’Shea, Franchisee via the SEEK website.

For application queries, please email Greg O’Shea on: [email protected]

Applications close by COB Monday 25th November 2024.