Balgownie Estate is a stunning 4.5-star winery resort in the heart of the Yarra Valley, offering luxurious accommodation, fine dining, spa experiences, and award-winning wine. We believe every guest experience should be memorable and we’re on the lookout for passionate and professional Front Office Attendants to help bring this vision to life.

The Role:

We have several exciting opportunities for full or part time team members to join our team in the accommodation department as Front Office Attendants. You will create memorable experiences for our guests by:

Providing exceptional and timely customer service

Presenting a welcoming and professional front for the organisation

Attending to general receptionist duties including answering incoming calls and actioning emails and check in and out processes

Working closely with all other departments within the resort to ensure a seamless guest experience

Promoting a positive work environment, supporting colleagues, and celebrating the organisation’s success and achievements

The Benefits:

Internal development opportunities to grow within the business.

Up to 50% off wine, food, accommodation, and spa treatments.

Free on-site parking.

Uniform provided.

About You:

Previous guest/customer relations experience in a similar role

Strong interpersonal skills

Comfortable and confident to work autonomously

Accuracy with figures and a keen 'eye for detail'

Problem solving skills, such as creativity and critical thinking

A qualification in Tourism and Hospitality is desirable

A valid Victorian RSA

Food Handlers certificate

Be available for a range of shifts including nights & weekends

Have a reliable car to drive to and from Yarra Glen

Full working rights in Australia.

About Us:

At Balgownie Estate, our guests enjoy ultimate luxury with our award-winning facilities, including 70 accommodation suites, our stylish restaurant, 1309 at Balgownie, Cellar Door, and endota spa. Balgownie Yarra Valley is ideal for getaways, weddings, conferences, and private events.

APPLY NOW by submitting your resume and cover letter.

Balgownie Estate has a strong inclusive culture, that encourages applications across all cultural backgrounds, genders, and abilities.