The Visitor Services Officer will welcome visitors with a positive experience, whilst providing knowledge of Flagstaff Hill Maritime Village Precinct and wider Warrnambool region including its history and features.

The successful applicant will have:

Knowledge and experience in public services – tourism, hospitality or interpretative areas.

· Knowledge of tourism products and services - specifically history, geography, features and attractions.

High level of communication skills and customer service

Skills and knowledge in the areas of promotion, sales and public speaking

This position is predominately weekend work due to the nature of the role.

The Benefits
The casual position offers an hourly rate of $42.33 per hour (inclusive of 25% casual loading).
The temporary part time position offers an hourly rate of $33.87 per hour, and will conclude on 2 November 2026. This role is required to work a minimum of 40 hours per fortnight.

Both positions work across a 7 day roster.

Council also offers a range of other benefits for its employees, including:

Ongoing training and development

Discount to Council owned facilities

Paid parental leave

Employee Assistance Program

Long service leave (pro-rata) after 7 years

To Apply
To apply for this opportunity, please click ‘Apply Now’ on the Warrnambool City Council website: https://www.warrnambool.vic.gov.au/careers/visitor-services-officer

Applications are only accepted via the Warrnambool City Council website.

Questions
If after reading the position description you have further questions please contact Ashley Price, Visitor Services Coordinator, on 03 5559 4601 or [email protected].

Applications close: 5.00pm Sunday 26 October 2025

Please note, that all prospective Warrnambool City Council employees will be required to undertake a medical assessment. Council also completes a range of other pre-employment checks which include reference checks and a criminal history check.

About Warrnambool

Warrnambool a vibrant and dynamic municipality that is home to 35,500 people, is the regional centre of South West Victoria. Nestled by the beautiful Southern Ocean the city offers the successful candidate an outstanding lifestyle, services and facilities.

The city is about 250km west of Melbourne. You can take the Princes Highway or if you prefer the scenic route, Warrnambool is at the end of the world-renowned Great Ocean Road, home of the Twelve Apostles.

To view more about Warrnambool and what is has to offer, visit: https://www.warrnambool.com/

For more information about the recruitment process, please visit www.warrnambool.vic.gov.au/careers

Warrnambool City Council is an Equal Opportunity Employer

For details on what to include in your application refer to

www.warrnambool.vic.gov.au/how-submit-your-application