Administration Assistant – Oakland Plumbing (Cairns, Australia)

About Us:

Oakland Plumbing is a high-standard plumbing business serving Cairns since 2024. We specialise in domestic, strata, and real estate maintenance and renovations, with plans to expand into domestic and commercial construction.

We pride ourselves on quality work, great customer service, and a strong team culture. Now, we're looking for an Administration Assistant to join our growing team!

The Role:

We’re looking for a capable and motivated Administration Assistant to support our busy plumbing operations. In this role, you'll manage incoming calls, schedule jobs, assist with invoicing, and provide general admin support across a variety of client types — including domestic, strata, real estate, and construction.

You’ll play a key role in ensuring jobs run smoothly from initial contact to completion, working closely with our trades team, clients, suppliers, and management. We’re after someone who’s organised, a good communicator, and confident working both independently and as part of a remote team.

At Oakland Plumbing, we’re committed to building a reliable, supportive team that values work-life balance — which is why we offer remote working arrangements for candidates based in Cairns.

Key Responsibilities:

Handle incoming calls, emails, and customer inquiries professionally and efficiently

Schedule plumbing jobs to meet customer timelines and lead times

Keep customers updated on job progress and lead times

Maintain accurate job registers and project tracking

Support the team with general admin tasks and day-to-day operations

Prepare and send customer invoices for maintenance and project work

Assist with ordering materials and liaising with suppliers

Provide administrative support to management, field staff, and clients

Oversee and collaborate with a Virtual Assistant to ensure admin tasks are completed on time

Identify opportunities to improve processes and customer experience

Communicate clearly and professionally with customers, suppliers, and team members

About You

We’re seeking someone with initiative, a positive mindset, and strong organisational skills. Ideally, you’ll bring:

Previous experience in admin, construction admin, or a trade-based business

Familiarity with job management software (e.g., ServiceM8, Tradify – preferred but not essential)

Basic understanding of invoicing and admin processes (Xero experience a bonus)

A solutions-focused attitude and ability to manage tasks independently

Great communication skills — you’ll be the go-to contact for both customers and the team

A willingness to learn and grow with the role

Work Hours & Roster:

🕒 Monday to Friday, 8:00 AM – 4:00 PM

What We Offer:

💰 $30 - $40 per hour (based on experience).
📈 Opportunities for paid training and career progression.
🤝 Supportive leadership & a great team environment.

How to Apply:

Click "Apply Now" and send us your resume and a quick note on why you're the right fit. We’re excited to meet you!