Care Coordinator – NDIS Disability & Community Services (Level 5)

Hybrid | 2 Days from Home | 6-Month Casual Leading to Permanent Part-Time

About Activity Care Services Australia
Activity Care Services is a fully registered NDIS provider delivering high-quality Supported Independent Living (SIL) and Community Access Supports (CAS).
We are committed to participant-centred care, compliance excellence, and continuous improvement.

About the Role

As a Care Coordinator (Level 5), you will oversee a caseload of approximately 20 participants, manage staff coordination, and ensure all services meet NDIS quality and compliance standards. This role includes preparing for internal and external audits, monitoring KPI outcomes, and supporting staff in complex service delivery.

Key Responsibilities:

Coordinate participant supports and implements care plans across SIL and Community Access programs.

Maintain case notes, reports, incident records, and NDIS documentation.

Prepare for internal and external NDIS audits and ensure compliance with Practice Standards.

Manage rosters, shifts, and appointments efficiently.

Support staff in managing participants with behaviours of concern, restrictive practices, and high-intensity needs.

Liaise with families, stakeholders, and clinicians to ensure collaborative support delivery.

Track KPIs and service outcomes, reporting to management as required.

Contribute to quality improvement and continuous service development.

About You

Bachelor’s degree in social work, Psychology, Community Services, or related discipline.

Experience supporting participants with complex needs and challenging behaviours.

Strong knowledge of NDIS Practice Standards, restrictive practices, PBS, compliance, and audit processes.

Ability to manage multiple participants, staff, and operational tasks.

Excellent organisational, problem-solving, and communication skills.

Professional, empathetic, and confident in managing both participant and staff needs.

What We Offer

6-Month Casual Contract, leading to Permanent Part-Time.

Hybrid working arrangement: 2 days from home, 3 days in the office.

Ongoing professional development in behaviour support, compliance, and leadership.

Supportive and collaborative workplace culture.

Competitive hourly rate aligned with SCHADS Level 5, reflecting responsibilities for audit, compliance, and staff supervision.

Position Details

Type: Casual (6 months) → Permanent Part-Time

Location: Brisbane

Award: SCHADS Award – Level 5

Hours: 0.8 FTE (negotiable)