Guest Services Agent – Brighton Beachfront Holiday Park

We are seeking a professional, enthusiastic, and customer-focused Receptionist/Guest Services Agent to join our team at the Brighton Beachfront Holiday Park. This is a full-time, salaried role (76 hours per fortnight) with an annual salary of $65,960 plus superannuation. Weekend and public holiday work is required as part of the roster.

About the Role

As the first point of contact for our guests, you will play a vital role in creating a warm and welcoming experience. The position requires someone who can work both autonomously and as part of a team, with strong attention to detail and excellent communication skills.

Key Responsibilities

Check guests in and out using our reservation software (RMS / Newbook).

Greet and assist customers in person, over the phone and via email

Answer phone calls, manage bookings, and respond to guest enquiries.

Process payments from guests, while maintaining accurate financial records.

Provide accurate information about the park, facilities, and local area.

Support general office administration, compiling data, recording information, and generating reports.

Deliver superior customer service with professionalism, warmth, and a positive attitude.

Handle and resolve customer concerns courteously and efficiently.

Promote park services and products to enhance the guest experience.

About You

Previous experience in reception, hospitality, or customer service (holiday park or hotel environment).

Experience with RMS or Newbook reservation systems

Strong communication and interpersonal skills, with the ability to interact with people of all ages and backgrounds.

Competent computer and digital skills.

High attention to detail, accuracy, and organisation.

Experience with cash handling and payment processing.

Professional phone manner and well-presented appearance.

Ability to work under pressure, problem-solve, and remain calm in busy periods.

Flexible availability – shifts are rostered between 8:00 am and 6:00 pm, including weekends and public holidays.

Team player with initiative, reliability, honesty, and a positive outlook.

What We Offer

Full-time, salaried position with stable hours.

Annual salary of $65,960 + super.

Supportive team environment in a stunning beachfront location.

Variety in your day-to-day duties, with opportunities to learn and grow.

If you are motivated, customer-focused, and ready to bring a positive energy to our park, we would love to hear from you.

Applications close 17th October with the successful applicant to commence 5th of November

Apply Now via SEEK or email [email protected] and join the Brighton Beachfront Holiday Park team!