About the Role:
Reporting to the Operations Manager, the Service Coordinator plays a crucial role in ensuring the seamless scheduling and coordination of field technicians. You'll be the go-to person for clients and technicians alike, managing workflows, prioritising tasks, and helping maintain the high standards the business is known for.

Responsibilities:

Coordinate and schedule service works for HVAC, electrical, and security technicians

Manage daily job allocation, dispatch, and technician support

Liaise with clients to confirm bookings and provide updates on job progress

Use SimPRO or similar service software to manage workflow, reporting, and job status

Support the team in achieving KPIs and deadlines

Assist with procurement, invoicing, and general administration as needed

About You:

Previous experience in a Service Coordinator, Scheduler, or Administrator role within HVAC, electrical, or similar trades

Strong multitasking and communication skills

Tech-savvy with experience using job management software (e.g., SimPRO)

A problem-solver with a can-do attitude and customer service mindset

Ability to work in a fast-paced environment and keep calm under pressure

What They Offer:

Be part of a forward-thinking company

A supportive, close-knit team environment with room to grow

Ongoing training and professional development

Competitive salary based on experience

A secure, long-term career path in a growing company