The Administrative Review Tribunal (ART) is seeking applications for APS3 Tribunal Services Officers across all of our state CBD locations, Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Sydney, and Perth, to support the User Services section.

These positions are available primarily on a full-time on-going basis however non-ongoing can also be considered.

Flexible working arrangements will be available after an initial period of training. During training fulltime, onsite attendance will be required.

Remuneration: The annual salary range for the position is APS3 $71,720 - $74,460 p.a., plus a generous employer superannuation contribution of 15.4%.

About the Tribunal:

The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.

You can learn more on the ART website.

What we offer:

• flexible working options, including flexi-time and remote working to support you with your commitments outside of work
• competitive salary including generous superannuation employer contribution of 15.4%
• salary packaging options
• supportive career development opportunities
• access to holistic health and wellbeing programs support including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
• generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
• Employee Assistance Program for you and your family
• positive and inclusive culture

Read our Enterprise Agreement for more information about our terms and conditions of employment.

About the opportunity:

We are looking for enthusiastic individuals with a passion for providing excellent customer service!

Working under direction of the Team Leader, as part of a medium sized team, Tribunal Services Officers undertake case-related support administrative and hearing support to Tribunal members, and provide client service to the Tribunal review parties.

This role requires you to work at a counter open to the general public, undertaking a broad range of front-line and administrative duties. As one of the main points of contact for users to interact with the Tribunal the role can be very busy and fast paced, juggling a high number of incoming calls whilst wearing a headset and dealing with face to face enquiries

Tribunal Services Officers also support a high volume of daily hearings across multiple formats including in-person, virtual and via telephone. This function of the role does require moving between hearing rooms, which can be located on different floors, in a reasonable timeframe to facilitate delivery of our services as scheduled.

Hearing related duties also include elements of public speaking in small group settings (3 or more) such as to announce hearings, swear in parties, and using hearing room technology in order to contact parties and record Tribunal proceedings. Further duties include being responsible for setting up and clearing the hearing rooms e.g. setting up recording equipment and ensuring the room is stocked with required items, troubleshooting technology related issues and accurately recording post hearing data in Tribunal case management systems.

In addition to the above Tribunal Services Officers are also required to manage different mailboxes actioning a high volume of emails using search related tools across different case management systems.

About you:

To be successful you will:

• have the ability to acquire and maintain a general working knowledge of the Tribunal’s functions, policies and procedures and apply this knowledge in undertaking case-related functions.
• have the ability to be able to provide quality service delivery to internal and external stakeholders
• possess good verbal and written communication skills with the ability to communicate clearly to a diverse range of stakeholders
• be able to plan, organise and monitor work priorities, meet deadlines and to keep and maintain accurate records
• possess the ability to work independently, develop productive working relationships and work collaboratively in a team environment.

More information about these positions, the scope of the roles, duties and required capabilities and experience, is contained within the Position Descriptions which is linked below and also available on our Career Opportunities page.

How to apply:

To be considered, all applications must be submitted online via the Career Opportunities page Please click on the job title you are applying for. Please do not apply via SEEK Apply portal.

Please click APPLY and follow the instructions on the online application.

Position Eligibility requirements:

• Australian Citizenship is a condition of engagement.
• All employees are required to undertake an Australian Federal Police Check and a Health Assessment.

Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) outlining how your experience aligns with the capabilities and experience required for the role, as outlined in the position description.

Please note applicants who do not submit a cover letter will not progress to shortlisting.

Applications close: 15 October 11:45pm (AEDT) 2025

We reserve the right to close this advertisement before the closing date if suitable candidates are identified. We recommend you submit your application as soon as you are able.

Should you wish to discuss this position, please contact:

Name: William Francis

Title: Senior Talent Advisor

Tel: 02 9276 5443

email: [email protected]

We are a Circle Back Initiative Employer and commit to responding to every applicant.

Please note a merit pool/list may be created to fill future like vacancies. Suitable candidates on this merit list/pool may be contacted in relation to identical or similar non-ongoing and ongoing roles in the Tribunal, or the broader APS, within 18 months from the original advertised date in gazettal.

The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQI+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability