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Residential Manager

Southern Cross Care NSW & ACT
Lavington, NSW
A$165,000 p/a + 12% Super + NFP benefits
Healthcare & Medical → Nursing - Management
Full-time
On-site

Posted 24 days ago


Why join us?

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

Southern Cross Benefits!

Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650

Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed

Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT

Discounted private health insurance

Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program

Annual leave loading

Ongoing Training and Development

Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses

Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support

Referral Bonus Program

The Role - Full-time / 76 hours per fortnight - Monday to Friday

Are you an experienced Registered Nurse ready for the next step in your career? Or already managing an aged care facility and looking for a change of lifestyle? We pride ourselves on delivering exceptional care to older people and we want you to help us deliver that at our lovely residential home in Lavington.

The Role: Monday - Friday 76 hours per fortnight - 0900 - 17.00

You will be responsible for the operational leadership and management of resources to effectively and efficiently deliver services to meet the needs of residents of the aged care facility

Resident Care & Experience

Oversee the delivery of personal and clinical care aligned with individual resident needs

Ensure care plans are up to date, regularly reviewed, and person-centred

Promote a supportive, respectful environment where residents maintain autonomy

Oversee lifestyle, nutrition, and wellbeing programs to enrich daily living

Liaise with residents' families, doctors, hospitals, and specialist services

Where required, you may be required to undertake registered nurse duties in the absence of registered nurse coverage at the Home (RN RM only).

Support decision-making in complex care or compliance matters escalated from daily or weekly reviews

Operational & Financial Management

Oversee the implementation of the daily clinical operating rhythm led by the Deputy Residential Manager.

Lead the day-to-day operations of the facility to ensure smooth, compliant service delivery

Prepare, manage, and monitor budgets to ensure financial targets are met

Maintain accurate and compliant records for funding, subsidies, and audits

Manage rosters, payroll inputs, and resource allocations to ensure cost efficiency

Hold overall accountability for audit performance, PCI review accuracy, and Clinical Indicator reporting at site level

People Leadership & Culture

Lead a multidisciplinary team to deliver safe, compassionate care

Recruit, induct, and support team members to succeed in their roles

Promote a positive and professional culture aligned to SCC HEART values

Conduct performance planning, coaching, and support performance improvement

Manage underperformance early, and ensure all members of the team understand their roles and responsibilities

Guide and support the Deputy Residential Manager to lead day-to-day workforce practice improvements.

Ensure leadership coverage, clinical delegation structures, and role clarity is maintained across shifts and weekends.

Quality, Risk & Governance

Ensure compliance with aged care accreditation standards and SCC policies

Lead or support audits, incident reviews, and continuous improvement initiatives

Foster a proactive safety culture with WHS compliance and risk mitigation plans

Lead planning and review cycles to uplift standards of care and service delivery

Monitor clinical indicators and implement corrective actions as required

Lead investigation and management of complex people matters with the support of the People and Culture Business Partner

Stakeholder Relationships & Communication

Build strong relationships with residents and their families to foster trust and satisfaction

Communicate regularly and professionally with internal teams and external stakeholders

Represent the facility at community forums and regulatory visit

Health, Safety and Wellbeing

Champion a safe working environment by monitoring and modelling safe practices.

Ensure WHS compliance and participate in incident reviews.

Oversee emergency procedures and fire safety education.

Consult with employees on changes affecting their safety and wellbeing.

Requirements

You are a current Registered Nurse with extensive Aged Care and AN-ACC experience and already managing a facility and looking for a new challenge, in a new location, or a local and looking for that next step up the ladder.

In addition, you will have:

A motivational leadership style with the ability to build a collaborative team environment

Experience managing a 24/7 roster and workforce planning

Proficient numeracy skills - reconciliations, reporting and budgeting

Sensitivity to and understanding of the aspirations and needs of older people with the ability to connect with them, their families, and the local community

Excellent communication skills both verbal and written

Evidence of COVID-19 vaccinations

Proven experience of stakeholder management at all levels

About Southern Cross Care (NSW & ACT)

We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT.

We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel!

Join us at SCC NSW & ACT, where your work is not just a job, but a journey filled with opportunities to make a tangible difference in the lives of those we support. Our commitment to diversity and inclusion is unwavering, and we strive to ensure every employee feels valued and heard.

Your growth is our mission. Your wellbeing is our priority. Together, we can create a future that’s not only brighter for our clients and residents but also for every member of our team.

SCC is an equal opportunity employer and values inclusion and diversity. All employment is decided on the basis of qualifications, merit, and business need. We are committed to a safe and respectful workplace.


About Southern Cross Care NSW & ACT

Cootamundra, NSW, Australia
Healthcare & Medical
1001-5000 employees

At Southern Cross Care, you'll be part of a team who really makes a difference. Join us today and embark on a rewarding career journey while supporting residents and clients to live their best lives.

We offer a broad range of careers in residential care, retirement living, home care, and corporate roles, both in city and regional areas across NSW/ACT. Our employees are the heart of our organisation with many benefits and opportunities to grow on offer. We celebrate and respect diversity and welcome all.

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