
Residential Manager
Southern Cross Care NSW & ACT
Posted 24 days ago
Why join us?
We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.
Southern Cross Benefits!
Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
Discounted private health insurance
Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
Annual leave loading
Ongoing Training and Development
Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
Referral Bonus Program
The Role - Full-time / 76 hours per fortnight - Monday to Friday
Are you an experienced Registered Nurse ready for the next step in your career? Or already managing an aged care facility and looking for a change of lifestyle? We pride ourselves on delivering exceptional care to older people and we want you to help us deliver that at our lovely residential home in Lavington.
The Role: Monday - Friday 76 hours per fortnight - 0900 - 17.00
You will be responsible for the operational leadership and management of resources to effectively and efficiently deliver services to meet the needs of residents of the aged care facility
Resident Care & Experience
Oversee the delivery of personal and clinical care aligned with individual resident needs
Ensure care plans are up to date, regularly reviewed, and person-centred
Promote a supportive, respectful environment where residents maintain autonomy
Oversee lifestyle, nutrition, and wellbeing programs to enrich daily living
Liaise with residents' families, doctors, hospitals, and specialist services
Where required, you may be required to undertake registered nurse duties in the absence of registered nurse coverage at the Home (RN RM only).
Support decision-making in complex care or compliance matters escalated from daily or weekly reviews
Operational & Financial Management
Oversee the implementation of the daily clinical operating rhythm led by the Deputy Residential Manager.
Lead the day-to-day operations of the facility to ensure smooth, compliant service delivery
Prepare, manage, and monitor budgets to ensure financial targets are met
Maintain accurate and compliant records for funding, subsidies, and audits
Manage rosters, payroll inputs, and resource allocations to ensure cost efficiency
Hold overall accountability for audit performance, PCI review accuracy, and Clinical Indicator reporting at site level
People Leadership & Culture
Lead a multidisciplinary team to deliver safe, compassionate care
Recruit, induct, and support team members to succeed in their roles
Promote a positive and professional culture aligned to SCC HEART values
Conduct performance planning, coaching, and support performance improvement
Manage underperformance early, and ensure all members of the team understand their roles and responsibilities
Guide and support the Deputy Residential Manager to lead day-to-day workforce practice improvements.
Ensure leadership coverage, clinical delegation structures, and role clarity is maintained across shifts and weekends.
Quality, Risk & Governance
Ensure compliance with aged care accreditation standards and SCC policies
Lead or support audits, incident reviews, and continuous improvement initiatives
Foster a proactive safety culture with WHS compliance and risk mitigation plans
Lead planning and review cycles to uplift standards of care and service delivery
Monitor clinical indicators and implement corrective actions as required
Lead investigation and management of complex people matters with the support of the People and Culture Business Partner
Stakeholder Relationships & Communication
Build strong relationships with residents and their families to foster trust and satisfaction
Communicate regularly and professionally with internal teams and external stakeholders
Represent the facility at community forums and regulatory visit
Health, Safety and Wellbeing
Champion a safe working environment by monitoring and modelling safe practices.
Ensure WHS compliance and participate in incident reviews.
Oversee emergency procedures and fire safety education.
Consult with employees on changes affecting their safety and wellbeing.
Requirements
You are a current Registered Nurse with extensive Aged Care and AN-ACC experience and already managing a facility and looking for a new challenge, in a new location, or a local and looking for that next step up the ladder.
In addition, you will have:
A motivational leadership style with the ability to build a collaborative team environment
Experience managing a 24/7 roster and workforce planning
Proficient numeracy skills - reconciliations, reporting and budgeting
Sensitivity to and understanding of the aspirations and needs of older people with the ability to connect with them, their families, and the local community
Excellent communication skills both verbal and written
Evidence of COVID-19 vaccinations
Proven experience of stakeholder management at all levels
About Southern Cross Care (NSW & ACT)
We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT.
We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel!
Join us at SCC NSW & ACT, where your work is not just a job, but a journey filled with opportunities to make a tangible difference in the lives of those we support. Our commitment to diversity and inclusion is unwavering, and we strive to ensure every employee feels valued and heard.
Your growth is our mission. Your wellbeing is our priority. Together, we can create a future that’s not only brighter for our clients and residents but also for every member of our team.
SCC is an equal opportunity employer and values inclusion and diversity. All employment is decided on the basis of qualifications, merit, and business need. We are committed to a safe and respectful workplace.
About Southern Cross Care NSW & ACT
At Southern Cross Care, you'll be part of a team who really makes a difference. Join us today and embark on a rewarding career journey while supporting residents and clients to live their best lives.
We offer a broad range of careers in residential care, retirement living, home care, and corporate roles, both in city and regional areas across NSW/ACT. Our employees are the heart of our organisation with many benefits and opportunities to grow on offer. We celebrate and respect diversity and welcome all.
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