Westside ENT is a well-established, multi-site specialist Ear, Nose & Throat practice located in Ipswich and Western Suburbs. Known for our commitment to exceptional patient care and clinical excellence, we are seeking an experienced and motivated Practice Manager to lead our daily operations and support our continued growth.

About the Role

As our Practice Manager, you will play a vital role in overseeing the smooth and efficient running of all clinic operations. You’ll be responsible for managing administrative processes, HR functions, compliance, and financial performance, while also supporting a dedicated clinical team to ensure an exceptional patient experience.

Key Responsibilities

Oversee daily operations across multiple clinic locations

Lead staff recruitment, onboarding, rostering, and performance management

Ensure compliance with Medicare and relevant healthcare regulations

Manage budgeting, financial reporting, and maintain accurate records

Develop, implement, and monitor practice policies and procedures

Supervise patient bookings, billing, and front desk workflows

Liaise effectively with clinic directors, ENT specialists, allied health professionals, and external stakeholders

Drive and implement quality improvement and efficiency initiatives

About You

Essential:

Proven experience as a Practice Manager or in a senior healthcare administration role

Strong working knowledge of Medicare billing processes

Proficiency with practice management software (Gentu highly regarded)

Excellent leadership, interpersonal, and team management skills

High-level organisational, decision-making, and problem-solving abilities

Understanding of HR processes and relevant employment legislation

Strong financial and business acumen

Desirable:

Certificate or Diploma in Practice Management, Business Administration, or similar

Experience with surgical billing and private health fund processes

What We Offer

A supportive, respectful, and collaborative team culture

The opportunity to make a real impact on patient care and clinic operations

Competitive remuneration package

Flexible working arrangements to support work-life balance

Ready to Lead With Purpose?
If you are passionate about healthcare operations, have a strategic mindset, and enjoy working in a dynamic team environment, we’d love to hear from you.

📧 To apply, please submit your CV and a cover letter outlining your suitability for the role to The Directors.