We are working with a QLD Govt Dept to source a Systems Support Officer to join their team for a 12-month contract, with extension/s highly likely. Your main focus will be to provide friendly and fast system support to clients within the department and partner agencies for a variety of enterprise business applications.

Duties of the role will include the following:

Provide first and second level support to clients for enterprise business applications.

Collaborate with teams and vendors in resolving issues and requests

Develop and maintain clear documentation

Provide advice to management, clients, and team members on potential enhancements of supported business application systems, to support changing business requirements

Support the Product Support Senior Systems Administrators and Product Leads in system upgrades, testing, and maintenance.

Work with the Product Support Senior Systems Administrators in coordinating change releases and managing system related incidents and emergency responses.

Work in a rostering system to monitor and assign incoming support requests, including participating in an on-call roster for after-hours support.

Experience required:

Ability to prioritise work across multiple applications in a fast-paced environment.

Demonstrated concepts and techniques associated with Systems Support and Administration, Design and development of business application systems.

Ability to rapidly acquire knowledge of business processes.

Ability to communicate, consult and negotiate with a vast variety of audiences, such as internal and external clients, and staff and system users at all levels.

Demonstrated flexibility, adaptability and innovation within an environment of change.

Please note - This position will not be suitable for candidates who come from a technical role supporting Windows or Microsoft Office applications. This position will be responsible for supporting various cloud-based applications. You will ideally have some exposure to supporting enterprise applications and be willing to learn new technologies. Ideally you will have experience in supporting Microsoft (MS) SharePoint, MS Dynamics 365 and PowerApps.

This Dept offers a hybrid working environment, up to two days per week may be worked from home. If you are interested, please apply online now for the attention of Rachel Viney.