Business Support Officer

Sunshine Coast (commuting distance to Mooloolaba)

Contract, casual, Part-time (possibly a full time option in the future)

Hybrid – Work from Home & our office

Competitive Rates Based on Experience

Join a Growing Business That Values Structure, Simplicity & Compliance

We are currently seeking a highly organised, proactive, motivated and team focused Business Support Officer to support our team.

This is an exciting opportunity for someone who enjoys a wide variety of office/administrative based tasks and being at the centre of the business’s operations.

About us

MACS specialises in delivering innovative solutions to help businesses develop, implement, maintain and improve their management systems, and operational efficiency. We are a knowledgeable, collaborative, consultative and dynamic team of dedicated consultants who are passionate about lean, simple and effective systems, that comply to relevant requirements.

For nearly 12 years, we’ve been delivering simple, lean, and highly effective management systems to over 230 organisations across Australia, New Zealand, and Papua New Guinea. We pride ourselves on long-standing client relationships built on trust, expertise, and results.

We work in a large number of industries, providing all management system support activities, including (but not limited to):

Quality, Safety, Environmental and Risk Management Systems, ready for or to maintain certification/accreditation to relevant requirements (including ISO 9001, ISO 14001, ISO 45001, AS9100, TMR, RACGP and others)

Internal and external supplier/subcontractor audits

Safety and Environmental Risk Assessments, SWMS, Site Inspections etc

SharePoint based management system software solutions

Systems related Internal Training (non RTO, such as internal auditor etc).

Monitoring and maintaining systems, as well as compliance (including legislation registers).

We pride ourselves on providing the best service and advice possible that is accurate, timely and in line with relative legislative and compliance requirements, and support our clients to develop and implement solutions to fulfil these requirements.

We are humbled to still be working with a good number of clients from our early years. We appreciate, value and respect the trust all organisations place in us to assist them navigate the compliance and management systems maze.

What We Offer

Flexible working arrangements - contract/casual/part-time (possibly leading to a full-time option in the future)

Hybrid working environment - working from home and our office

Challenging and varied work – be across all office and system related tasks

A supportive, values-driven team culture

About the Role

As our Business Support Officer, you will be the backbone of our business operations — supporting the Managing Director, consultants, managing documentation, coordinating client activities, and maintaining internal systems.

Key Responsibilities Include:

General office administration and executive support

Supporting the development and upkeep of ISO-aligned management systems

Assisting with audit preparation and compliance activities

Updating registers, templates, and internal procedures

Liaising with clients, suppliers, and consultants

Scheduling meetings and managing calendars

Electronic filing, formatting, and ensuring high document quality (you hate typos too!)

About You

You’re a detail-oriented professional who loves well-structured systems, loathes typos and poor formatting, and enjoys helping businesses do things better — not just for compliance, but for performance.

You need to be highly organised, proactive, self motivated, enjoy working in a small team, client experience focussed

To Succeed in This Role, You’ll Need:

Mandatory:

Previous experience in an administrative or office support role

Strong organisational and time management skills

Proactive and self-motivated

Able to maintain confidentiality and are completely trustworthy

Excellent attention to detail

A team player with a “can-do” attitude

Client experience focused

Ability to work autonomously as well as in a small team and office environment

Confident with MS Office (Word, Excel, Outlook) and file management

Valid driver’s licence and own transport

Desirable:

Knowledge of and experience in ISO certifications/management systems

Confident with SharePoint, MS Visio

Cert III or IV in Business Administration or similar

Sound Like You?

If you’re passionate about supporting a small team that truly values your contribution, and have “OCD” (for getting things right), this may be the job for you and we’d love to hear from you.