Robert Half is exclusively partnered with a growing Real Estate organisation in Australia, and they are seeking an IT Support Specialist. In this role, you will be responsible for:

• Providing Level 1-2 helpdesk support to end users across Australia and New Zealand.
• Visiting different sites as needed to deliver timely deskside support to end users.
• Troubleshooting and resolving issues related to Azure AD and Office 365 applications.
• Escalating issues to appropriate teams as necessary.
• Potential involvement in upcoming projects, including SharePoint migration, automation initiatives, ERP/CRM support, and software upgrades.

Details:

• Hybrid work arrangement in Brisbane.
• Working in a Microsoft & Windows 11 environment.
• Fulltime contract of 38 hours/ week.
• Possibility of a permanent role is highly likely.

Requirements:

• Proven experience in a Level 2 IT Support role (MSP experience highly regarded)
• Decent knowledge of Azure Active Directory (Entra), Intune, ITIL practices and experience using an ITSM tool.
• Proven deskside support experience in directly assisting end users.
• Excellent customer service, communication and interpersonal skills.

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