Medical Receptionist / Assistant in Nursing (AIN) – Casual Position (3–4 Days/Week)

Join a compassionate, patient-focused team in a dynamic healthcare environment.

We are a busy, customer service–oriented medical practice seeking an experienced Medical Receptionist or Assistant in Nursing (AIN) to join our supportive team for 3 to 4 days per week. This casual role offers the potential for a permanent position.

You’ll be welcomed into a collaborative and caring team of experienced receptionists who are committed to creating a positive workplace culture and delivering exceptional patient experiences. We value colleagueship, professionalism, and a shared dedication to nurturing a respectful and inclusive environment.

About You

You thrive in a fast-paced setting and bring a calm, professional demeanor to every interaction. You’re patient-focused, adaptable, and confident in managing competing priorities with grace. Experience in a medical practice or healthcare administration is highly regarded.

Key Responsibilities

Reception and Administration:

• Manage a high-volume appointment system for ten doctors

• Handle a busy incoming phone system with professionalism and efficiency

• Greet patients warmly and manage arrival/departure documentation

• Communicate clearly and accurately with colleagues and clinical teams

• Maintain patient records and data systems securely and accurately

• Track test results and specialist reports

• Manage patient recall systems and prepare health summaries

• Scan, fax, and photocopy patient documents

• Type medico-legal reports and other documentation

Billing and Financial Duties:

• Inform patients of billing policies and manage private billing systems

• Process EFTPOS and credit card payments

• Handle third-party billing (e.g., Life/Superannuation exams, pre-employment medicals)

• Complete end-of-day reconciliations and prepare banking

• Batch and reconcile Medicare & DVA claims

• Demonstrate understanding of the Medicare Benefits Schedule (MBS)

Skills and Attributes

• Proven ability to work effectively under pressure

• Strong computer and keyboard skills

• High attention to detail and accuracy

• Friendly, professional, and patient-focused approach

• Enjoys contributing to a high-performing team

Why Join Us?

We’re proud of our workplace culture, where respect, support, and teamwork are at the heart of everything we do. If you’re passionate about healthcare and thrive in a fast-paced, people-centered environment, we’d love to hear from you. If you thrive in a fast-paced environment, value teamwork, be part of a supportive and dynamic team that truly values workplace culture. Be part of a supportive team that truly values workplace culture.