Office Administrator - Sarros

About the Role

Join Sarros, a leading WA family-owned trade services company operating across Perth and Peel regions since 2014. We're seeking an experienced Office Administrator to support our electrical, plumbing, and appliance divisions in a dynamic, fast-paced environment.

Key Responsibilities

Process payments and generate invoices accurately through Simpro software

Coordinate real-time scheduling for technicians across Perth metropolitan area and Peel region

Manage daily operations and maintain live schedule updates

Handle data entry for receipts and stock management systems

Update Sarros Appliances website with current products and inventory

Provide exceptional customer service via phone and email communications

Support administrative functions across all three business divisions

Process quote creation, job scheduling, and invoice generation through Simpro

Essential Requirements

Technical Expertise:

Proficiency in Simpro software (quote management, job scheduling, invoicing, data entry)

Experience with system reconciliation and stock management processes

Website content management capabilities

Customer Service Skills:

Strong customer relations and communication abilities

Professional phone and email etiquette

Experience handling customer inquiries and complaint resolution

Excellent interpersonal skills for client interaction

Local Knowledge:

Comprehensive understanding of Perth metropolitan area and Peel region geography

Knowledge of travel times and logistics for effective scheduling

Familiarity with suburbs from Yanchep to Lake Clifton

Operational Skills:

Proven ability to manage real-time scheduling coordination

Strong multi-tasking capabilities in fast-paced environments

Exceptional attention to detail for data accuracy

Independent work ethic with team collaboration skills

Ideal Candidate

Previous experience with job management software (Simpro highly regarded)

Background in trades administration or similar industry experience

Strong organizational and time management capabilities

Flexible approach to varied daily responsibilities

Ability to work independently while contributing effectively to team objectives

What We Offer

Opportunity to work with an established, growing WA family business

Diverse role supporting multiple trade divisions

Professional development in trade services administration

Collaborative team environment with support for employees