We are currently seeking applications for a Corporate Systems Support Analyst (ServiceNow), to join Corporate Systems, Shared Services SA at The Department of Treasury & Finance for a period of 12 months.

Remuneration: ASO5 – Salary Range ($85,790 – 95,413 p.a.).

About the opportunity:
The Corporate Systems Support Analyst reports to the Manager Corporate Systems. The Corporate Systems Support Analyst is responsible for providing effective change management control with respect to ServiceNow application across Shared Services SA. The change control environment includes provision of systems support and administration, consultation with respect to business change requirements, issue resolution and analytical and technical support for the implementation of system changes.

About you
The Corporate Systems Support Analyst coordinates, develops and implements requests for change which will involve significant consultation and engagement across key internal and external stakeholders including Business Systems, agencies, external systems suppliers, and all business units within Shared Services SA. The Corporate System Support Analyst ensures all change request activities are documented, implemented and effectively managed to meet the expectations of internal and external stakeholders.

To be successful you will be:

Ensure the Customer Service Portal (ServiceNow) operates reliably and effectively across the SA Government, including consulting with providing advice to customers on systems changes and upgrades.

Work with vendors and or Business Systems developers, to review, test and implement systems change to the Customer Service Portal (ServiceNow) to correct identified issues and problems.

Work proactively with key internal and external stakeholders to identify and develop solutions requiring systems changes to meet new business requirements.

Ensure all requests for change are managed, approved and documented through the prescribed change advisory board process.

Operate within internal controls and quality systems to ensure the integrity of the corporate systems applications and to ensure effective audit, risk management and compliance against legislation, policies and procedures.

Ensure customer satisfaction is a high priority, and clients receive responsive services including proactively engaging with and seeking feedback from client Agency representatives.

Contribute to a culture of high performance, professionalism and identify opportunities and solutions to improve service delivery.

Participate in a continuous learning environment within Shared Services SA through regular performance development discussions.

Contribute to the promotion and implementation of Public Sector Principles and Practices and in particular Equal Opportunity, Work Health and Safety by adhering to the provisions of various Acts and associated legislation.

About us

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.

We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Our culture is one that welcomes all and we embrace flexibility and embrace diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.

Shared Services SA is a branch within the Department of Treasury and Finance. It delivers corporate and business services to a range of SA Government agencies and improves the delivery of internal administrative services by developing simpler, faster, more robust, and efficient processes and systems}

What we offer

Flexible working options

Salary packaging options

Discounted gym membership

Supportive career development opportunities

Employee Assistance Program for you and your family

Be Well Program

For a confidential discussion about the role please contact:
Name: Narinder Singh
Title: Manager Corporate Systems
Tel: 7133 8658
email: [email protected]

Application Instructions:
To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.

Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages) addressing the key selection criteria and demonstrating suitability for the role. You are also required to provide details of 2 referees and complete a pre-employment declaration. Add in here whether any form of screen clearance will be required (delete if not applicable)

The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.