Here at the SATC, we love our state and we love what we do. We want to bring visitors to South Australia to build a prosperous economy and share the love with the rest of Australia and the world. We search for undiscovered experiences, remarkable people and immersive products, and we tenaciously seek the best. Together we are making a difference so South Australia thrives.

The ICT Support & Systems Administrator is responsible for ensuring the reliability, integrity, and security of the South Australian Tourism Commission's (SATC) technology environment. The role provides second-level technical support and systems administration across desktops, laptops, and core infrastructure, including proactive management of backups, imaging, and patching. It delivers timely analysis and resolution of hardware, software, and network issues to maintain smooth operations.

The ICT Support & Systems Administrator works closely with the Senior System Administrator and the Cybersecurity Analyst to maintain compliance with South Australian Government security frameworks, ensure system resilience, and implement improvements. The position also liaises with third-party vendors and offers guidance to first-level Service Desk staff to deliver excellent customer service. By maintaining a stable and secure ICT environment and supporting continuous improvement, the incumbent enables SATC staff to focus on delivering tourism outcomes for South Australia.

Key Responsibilities of the role

Provide second-level technical support across desktops, laptops, and mobile devices.

Administer and maintain Microsoft Azure, Active Directory, and Windows servers.

Manage enterprise backup and disaster recovery processes to ensure data integrity.

Assist with vulnerability management and incident response activities.

Support and guide Service Desk staff to enable first-line resolution.

Ensure compliance with cybersecurity frameworks and government ICT standards.

Manage software licences and asset records in line with asset management requirements.

Coordinate system maintenance and upgrades to minimise downtime and disruption.

Full position descriptions can be accessed via our careers page: Careers | Tourism SA

This full-time position is offered as a 5-year, non-executive contract, at a salary classification of ASO5.

A wide range of employee benefits are available at SATC including:

Purchased Leave Entitlements

Opportunity to join a fun and active social club

Annual Calendar of Wellness events

Mental Health First Aid Training

Ongoing Training and Development opportunities

Annual skin checks and flu vaccinations

Casual Fridays

Staff recognition and service awards

Access to a free and confidential employee assistance program

The South Australian Public Sector is committed to building a diverse workforce, ensuring equitable opportunities for all, and fostering an inclusive culture where everyone belongs, and their uniqueness is valued.

Applications consisting of a resume and cover letter are to be directed to Monica Nemeth, Director Technology, Risk, Information and Security at the South Australian Tourism Commission

Applications close: 5pm, Monday 6 October 2025

Enquiries can be directed to People and Culture on 8429 4561

The South Australian public sector promotes flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.