The role
Our valued State Government client is looking for an enthusiastic AO2 Customer Experience Officer to join their Customer Engagement Team. You’ll be the first point of contact, helping customers via phone, email, and webchat while providing accurate information and support.

What you’ll do

• Deliver friendly, professional customer service.
• Handle enquiries, applications, and enrolments.
• Resolve issues through problem-solving and active listening.
• Promote services and share information with customers.
• Keep records accurate and up to date.
• Work as part of a supportive team to meet service targets.

What we’re looking for

• Great communication and people skills.
• Ability to manage time and work in a fast-paced environment.
• Accuracy in data entry and confidence with multiple systems.
• A positive attitude, initiative, and focus on customers.

Assignment details

This temporary assignment runs from 20 October 2025 through to the end of January 2026, starting with approximately two weeks of training from 8.30am to 4.00pm (35 hours per week). Following training, hours will be Monday to Friday, 8.30am to 5.00pm, with some weeks extending to 8.00pm, and total weekly hours of 36.25–38 including potential overtime during peak periods. The role is paid $38.90 per hour plus super. You must be available every day of the assignment except during the Christmas campus closure from 22 December to 2 January. The position is based at South Bank and other Brisbane campuses, and smart business casual attire is required.

Why apply?

• Be part of a collaborative and friendly team.
• Contribute to important State Government services.
• Grow your skills and experience.

For more information, please call Maria McErlain on 07 3239 2500 or simply APPLY NOW and take the next step in your customer service career!

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.