You’ll be the friendly first point of contact across phone, email and chat - answering questions, resolving issues and keeping customers coming back. You’ll also support the Customer Experience Team Leader with ideas, insights and process improvements that make the service even better.

What you’ll do:

• Deliver high-quality, personalised service across multiple channels
• Resolve and escalate customer issues quickly and effectively
• Keep customer and order records accurate and up to date
• Collaborate with other departments to find solutions and improve processes

What you’ll bring:

• Proven customer service experience in a high volume environment
• Excellent communication, problem-solving and time-management skills
• Confidence using internal systems and customer service tools
• A proactive, customer-first mindset and a knack for teamwork

Join a supportive team environment with ongoing training and the chance to make a real impact to customers’ experience.

Apply now and help to shape an exceptional customer journey!