DELIVER QUALITY CUSTOMER EXPERIENCES TO YOUR COMMUNITY

Are you passionate about helping others? Do you thrive in a fast-paced environment where no two days are the same? Here’s your chance to make a real difference in the Toowoomba Region by providing exceptional customer service to the people who call our community home.

Join the Customer, Communication and Engagement Branch

At Toowoomba Regional Council, our Customer, Communication and Engagement team plays a vital role in keeping our community informed, connected and supported. Whether it’s through customer service, internal comms, media liaison, marketing or engagement — we’re driven by a shared mission: to create great experiences for everyone we serve. You’ll join a diverse and passionate group of professionals who care deeply about the Toowoomba Region and the people in it. Together, we make communication meaningful — and customer service personal.

About the Role

As a Customer Service Officer, you’ll be the first point of contact for community members — answering questions, solving problems and delivering information with clarity and care across phone, email, counter and digital channels.

We're currently recruiting for:

Permanent and Temporary positions: Customer Service Officer | Toowoomba Regional Council

Casual positions: Customer Service Officer | Toowoomba Regional Council

Location preference will be discussed with successful applicants, with options being Toowoomba, Oakey, Goombungee, Highfields, Crows Nest, Clifton, Pittsworth, and Millmerran.

Hourly rate:

$41.90 - $45.07 + 17.5% annual leave loading + up to 12.65% super

$52.38 - $56.34 (including 25% casual loading) + up to 12.65% super

Plus ongoing learning and development opportunities

Why Work with Us?

At Toowoomba Regional Council, we believe that great customer service starts with happy, supported staff. Here’s what you can look forward to:

Professional development pathways and training

Salary sacrificing opportunities to grow your super

Corporate discounts on selected private health insurance

Active staff social club – TRC Employees’ Association

Fitness Passport – discounted access to local gyms and leisure centres

Employee Assistance Program – 24/7 support for you and your family

A strong focus on safety and wellbeing – Home safe every day

What You’ll Bring

We’re looking for people who are:

Passionate about delivering excellent customer experiences

Clear and confident communicators – written and verbal

Strong team players with a positive, proactive attitude

Organised, tech-savvy and thrive in busy environments

You must be available to complete an initial 6 weeks of full-time training in Toowoomba’s CBD.

Previous experience in customer service is highly regarded.

How to Apply

Download and read the full Position Description

Submit your current Resume

Answer all application questions with real examples from your work experience (Please don’t just say “refer to resume.”)

For your application to be considered, ensure you follow the above instructions.

Preferred candidates will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

Applications close:

Monday 6 October 2025 at 11.45pm for casual positions

Thursday 9 October 2025 at 11.45pm for full-time permanent and temporary positions

For more information, contact Melinda Krause, Principal Customer Service Operations on (07) 4637 7173 during business hours.

About Toowoomba Regional Council

With a growing population of over 178,500, Toowoomba is Australia’s second-largest inland city and a vibrant regional hub. At Council, we employ over 1,600 staff who are dedicated to delivering exceptional services to residents, visitors and businesses across our diverse communities.

We’re proud of our heritage — and even more excited about our future. Come and be part of something meaningful.