Are you passionate about delivering exceptional customer service? Join Sunshine Coast Council as a Customer Contact Officer and be the first point of contact for our community. In this dynamic role, you'll assist internal and external customers with enquiries, provide accurate information, and help deliver positive experiences through multiple communication channels—including phone, email, and in-person interactions.

We're looking for multiple consultants with excellent communication skills, strong attention to detail, and a team-focused attitude.

What’s in it for you?

• Join one of Queensland’s largest local councils.
• Various rostered hours operating Monday to Friday only (no weekend work!)
• Enjoy a flexible, rotational roster across multiple locations.
• Access training, mentoring, and advancement opportunities.
• Long term assignment, with potential opportunities to transition to a permanent role.

About the role:

• Handle a variety of customer enquiries across multiple channels, providing accurate information.
• Resolve service requests, complaints, and general enquiries.
• Apply council guidelines to ensure accurate and consistent responses.
• Maintain accurate records in line with council policies.
• Contribute to a safe, healthy work environment by following procedures.

About you:

• Previous experience providing exceptional customer service is required.
• Passionate about delivering outstanding customer experiences.
• Clear and effective communication to handle diverse customer enquiries.
• Collaborative, positive, and supportive of team goals.
• Current Driver’s Licence.

Who are we, and what's next?
We're Talentpath - nice to meet you. We're lucky to partner with companies to help them fuel the potential of their business through the addition of talented people. We'd love to see you apply directly to this ad so we can get the ball rolling, as our client will be interviewing as soon as possible.

[email protected] | 0472 770 786

We encourage you to apply for this role even if you don't tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don't have every single requirement - let's change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So, if this role has piqued your interest, apply!