About Us:

Ligentia is a leading global supply chain technology and services provider. With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on-time and in-full, reliably, efficiently, cost-effectively and increasingly, sustainably.

The Role:

Are you looking to take your freight forwarding skills to the next level and embark on an exciting career journey? We are currently looking for a passionate, experienced and dynamic team player to join our Customer Success team!

Reporting to the Head of Customer Success, you will be part of a team that’s committed to delivering world-class customer service and driving excellence through collaboration. Using our Customer Success technology and Ligentia systems, you’ll create a seamless experience for our valued customers.

Key Responsibilities:

Utilise experience in end-to-end logistics operations (including international freight, warehousing, transportation, and final delivery) to support customers with tailored solutions and ensure seamless customer service delivery.

Resolve customer queries within defined Service Level Agreements (SLA’s)

Work with global Customer Success teams to resolve problems

Manage customer expectations

Purchase order management

Respond to customer enquiries regarding bookings, new orders, status updates, tracking, billing and transport

Liaise with overseas agents for booking controls

Preparation and management of reports

Skills and Experience:

Knowledge of freight forwarding

Minimum 3 years’ experience in a Customer Success/Account Manager role within freight forwarding is highly regarded

Customer service skills and customer management skills through email and phone

Cargowise experience is a must

Moderate excel skills an advantage

Talent for simultaneously managing numerous relationships

Ability to manage multiple issues simultaneously, prioritise and resolve issues within defined SLA’s

Why Join Us:

Work from home on Fridays

Generous salary package plus bonus opportunity

Employee wellbeing program

Onsite parking

Join a well-established organisation which promotes a culture of professional and personal development