Who is Kandu Freight Management?

We are a fast-growing Freight Management company seeking a full-time Customer Care Consultant in our brand-new office located in Mulgrave.

Kandu Freight Management uses our wealth of experience and knowledge in the transport industry to put together a tailored, sustainable, and cost-effective freight solution for our customers.

Whatever our customer freight requirement, we KANDU it!

Role: Customer Care Consultant

Pay: $60,000 - $70,000 per year + superannuation

About the Role:

The primary role of the successful applicant will be to assist with and successfully resolve customer service queries.

As the first point of contact for all our customer enquiries, you will be the face and voice of Kandu!

We are looking for a proactive and organised quick learner that can bring a positive & enthusiastic energy to our close-knit team!

Responsibilities:

Full-time & Permanent position, Monday to Friday 8:30am – 5:00pm

Effectively manage a high volume of inbound calls & emails and assist with customer enquiries

Manage our customers day-to-day movement of freight by providing proactive tracking and reporting and advising them of any issues

Liaise with customers and carriers regarding collections, deliveries and various other freight management enquiries

Track customers freight, investigate and respond to customer concerns and complaints

Maintain exceptional relationships with carriers and customers

Provide tailored shipment quotes for customers based on their needs

Escalate priority issues when required to the Account Managers

Provide valuable insights into the movement of customer freight and potential issues to the Account Managers

Requirements:

Excellent multitasking skills as well as sound computer skills

Strong written and verbal communication

Must be proactive and able to take ownership of their responsibilities

Ability to work under pressure with great time management

Proven customer service skills

Experience within the freight and transport industry is preferred

Why should you join Kandu?

Career development and progression

Offer continuous business training

Comfortable and modern office setting

Awesome team environment with a young and dynamic team

Convenient on-site parking

Monthly lunches

Experience within the freight and transport industry is preferred but not required.

If you're interested in this role, click 'apply now'!

We look forward to hearing from you 😊

Alternatively, please contact Allie 1300 144 434 for any questions and enquiries!