Job Title: Taproom Supervisor

Reports to: Venue & Marketing Coordinator

Location: Brookvale Taproom

Employment Type: Full-time | Wednesday to Sunday shifts

Purpose

To ensure the Dad & Dave’s Brookvale taproom operates smoothly day-to-day, delivering excellent customer service, maintaining the venue to high standards, and supporting front-of-house (FOH) staff.

Key Responsibilities

· Supervise FOH operations during open hours

· Ensure venue cleanliness, safety, and presentation meets Dad & Dave's standards

· Lead daily opening and closing procedures

· Ensure staff compliance with RSA and hospitality best practices

· Monitor and report stock usage and low inventory to the Venue & Marketing Coordinator

· Assist with setting up and packing down venue events and functions

· Support training and onboarding of new FOH staff

· Report maintenance, safety, or service issues promptly

· Deliver friendly and professional customer service and handle guest feedback or complaints

· Manage music, lighting, and general atmosphere during service

· Assist with POS and pricing updates, and ensure hardware is functioning properly

Skills & Experience

· Valid RSA certification (required)

· Solid knowledge of craft beer styles, brewing processes, and beer service standards

· Prior experience supervising or working in a bar, taproom, or hospitality venue

· Strong customer service and communication skills

· Confidence managing shifts and supervising FOH teams

· Basic understanding of stock control and venue operations

· Organised, proactive, and hands-on approach to problem-solving