ConnectCWS is building to create a range of services including but not limited to: residential care for children; contact centre services; equine therapy; National Disability Insurance Scheme (NDIS) supports including SILS; and running a café that integrates social enterprises and community engagement. Our mission is to deliver safe, compassionate, regulatory‑compliant, high‑quality services that support individuals, families, and community wellbeing. ConnectCWS is a provider built by youth workers to support the broader community.

We deliver services aligned with our practice framework and values, which are:

Compassion

Curiosity

Playfulness

Role Purpose

The Business Manager is responsible for overseeing the day‑to‑day business operations of the organisation, ensuring effective financial management, compliance, and efficient delivery of services. This role provides strategic leadership in business planning, budgeting, governance, and operational support to ensure the sustainability and growth of the organisation.

Key Responsibilities

· Oversee daily business operations and provide leadership in administration & business growth.

· Develop and manage budgets, monitor expenditure, and ensure financial sustainability across all service areas.

· Support strategic and business planning processes; contribute to organisational growth and sustainability strategies.

· Manage compliance with relevant legislation, regulatory requirements, and quality standards (e.g., Child Safety, NDIS).

· Provide business support to service delivery teams including café operations, residential care, and NDIS/SILS programs.

· Prepare reports for the Board, Executive Management, and external stakeholders.

· Coordinate risk management and continuous improvement processes across the organisation.

· Foster a culture of accountability, transparency, and excellence in service delivery.

Key Selection Criteria / Skills & Experience

· Tertiary qualification in Business Administration, Management, Finance, or a related field (or equivalent experience).

· Minimum 5 years’ experience in a senior management or business operations role, ideally in community services, health, or not‑for‑profit sectors.

· High level of attention to detail, integrity, and ability to maintain confidentiality.

· Proven experience in financial management, budgeting, and reporting.

· Strong knowledge of HR, governance, compliance, and risk management frameworks.

· Excellent leadership, team management, and communication skills.

· Ability to balance strategic planning with hands‑on operational management.

· Strong IT literacy including financial and HR systems, Microsoft Office, and database management.

· High level of problem‑solving skills, creativity adaptability, and resilience under pressure.

· Desirable:

· Postgraduate qualification in Business, Finance, or Management.

· Experience in the community services, disability, or residential care sector.

· Understanding of social enterprise and business development.

· Experience working with Boards or governance committees.