Evolve Wellbeing Psychology is seeking a commercially savvy, values-driven Business Manager to take operational leadership of our thriving psychology practice. This rare role combines hands-on practice management with the opportunity to shape strategy, lead a high-performing team, and help grow a respected, purpose-driven health business.

Benefits

Autonomy and trust to run and shape the practice with the Director’s support

A competitive remuneration package, with performance incentives available

A values-led, supportive workplace with a strong team culture

Opportunities for professional growth and influence

A beautiful, nature-themed clinic space in Cleveland with hybrid flexibility

About Us
Evolve Wellbeing Psychology is a respected, independent psychology practice based in Cleveland, serving the Redlands and greater Brisbane area for over a decade. We have recently expanded our reach to Ipswich. Rooted in nature and community, our calm, values-led practice supports over 15 team members—including psychologists, clinical professionals, and administrative staff.

We are seeking a standout Business Manager to take operational leadership of the practice. This is a rare opportunity to drive performance, champion best practice, and help shape the future of a growing, purpose-driven health business. Are you already an accomplished Practice Manager looking to take the next step? This role could be for you!

About the Role – Business Manager
This role goes well beyond typical practice management, while still requiring the core functions of running a busy psychology practice. You will take full responsibility for the business’s daily operations and strategic execution, reporting directly to the Director/Shareholder. You will lead a small but high-performing admin team, work closely with the Clinical Lead, and ensure that our systems, people, and services are running smoothly and strategically aligned.

This role is ideal for a commercially savvy leader who is systems-minded, values-driven, and confident in navigating the healthcare sector, with proven experience in HR, financial operations, stakeholder management, and business development support.

Key Responsibilities

Operational & Financial Leadership – Oversee day-to-day business operations, lead process improvements, manage budgets, financial reporting, Xero, payroll, banking, and cashflow.

Team Leadership – Supervise the administrative team, including direct oversight of the New Client Coordinator. Provide mentoring, performance management, and team development.

HR & Culture – Own the HR function, including recruitment, onboarding, policy development, performance conversations, and maintaining a respectful, safe, and positive workplace culture. Ensure all staff are onboarded properly and the business is compliant with WHS and employment requirements.

Business Development Support – Work collaboratively with the Clinical Lead and New Client Coordinator to draft BD plans, coordinate and support execution, and create structures that turn ideas into action.

Client & Referrer Experience – Oversee the full new client journey (via the New Client Coordinator), ensuring smooth onboarding, client satisfaction, and strong referrer relationships. Deepen existing referral relationships and identify opportunities for new referral pathways. Work with the Clinical Lead to drive performance on client satisfaction and retention.

Compliance & Risk Management – Ensure the practice meets all regulatory and industry standards, including strong knowledge and implementation of WHS obligations. Identify and mitigate operational risk. Proactively identify gaps in policies and procedures and take the lead role in drafting and implementing policies and procedures.

Stakeholder Management – Build and maintain strong relationships across clinical, administrative, and external stakeholder groups.

Systems Mastery – Become an expert in Zanda, our client data and business reporting platform, and oversee accurate, timely and insightful reporting and decision-making tools.

Technology & Processes – Manage the optimisation and integration of practice management tools including Zanda, Google Workspace, Dialpad and others.

About You
You’re a capable, confident leader with the emotional intelligence to work collaboratively and the decisiveness to drive outcomes. You understand how to balance compassion with accountability and know how to implement systems that support growth and service excellence.

Essential Skills & Experience

Extensive experience in business or practice management, preferably in allied health, medical, or NDIS-focused environments

Strong HR management experience, including recruitment, performance support, and policy development

Financial management capability, including budgeting, reporting, payroll, and use of Xero

Demonstrated experience improving operations, systems, and processes

In-depth understanding of WHS obligations and the healthcare compliance landscape

Strong written and verbal communication skills, with the ability to work across diverse teams and stakeholder groups. Exteme attention to detail would be highly valued

Experience coordinating or supporting business development initiatives

High digital literacy and willingness to master internal systems (especially Zanda)

Desirable Attributes

Experience managing new client journeys, referral networks, or marketing pipelines

Background in health, psychology, NDIS or a related industry

Experience using Zanda, Dialpad, and cloud-based collaboration tools

Existing reputation or relationships in the Redlands and/or Ipswich

Apply Now
To apply, please submit your resume and a tailored cover letter outlining your relevant experience and why you believe you’re a great fit for this leadership role.

Confidential enquiries are welcome. Come and lead a growing, respected psychology practice—help us build the next chapter.