About the role

Are you a highly organised, customer-focused individual with a love for animal health and a knack for sales support? Are you currently in the veterinary profession and seeking a new challenge? Do you want to be part of a team that provides high-quality equipment to businesses across the animal health industry? If so, we want to hear from you!

We're seeking a talented person with veterinary industry experience to join our Equipment Division. In this pivotal role, you'll be the first point of contact for our client base of animal health professionals, playing a key part in generating high-quality leads and providing essential support to our sales and marketing teams. You will be crucial to building and maintaining a strong sales pipeline and helping our business grow.

What you’ll be doing

Manage all customer enquiries via phone, email, and live chat, and qualify leads before handing them off to the sales team.

Provide comprehensive administrative support to the sales team, including getting quotes from vendors, preparing client quotes in DealHub, and scheduling meetings.

Process e-commerce orders and work with the warehouse team to ensure they are picked, packed, and sent out efficiently.

Assist the marketing team with campaigns, website updates, and preparing marketing materials like brochures.

Help plan and execute conferences by coordinating equipment needs and ensuring timely shipping of materials.

Use software such as Hubspot, Basecamp, and Microsoft Office to support all sales activities and track leads.

Become a product expert on all Therian products and solutions to provide outstanding, solutions-focused customer service to clients.

What we’re looking for

Proven experience in a sales or customer-facing role, with a knack for lead generation.

Exceptional organisational and time management skills, with a keen eye for detail and a commitment to high-quality work. You should be able to multitask, prioritise effectively, and be resilient in a fast-paced environment.

Proficiency in Microsoft Office Suite and email, with familiarity using CRM systems, especially Hubspot. You'll need to quickly become proficient in our other systems, including Basecamp and WIISE software.

A professional and positive attitude with strong interpersonal skills to collaborate with both internal colleagues and external customers. You should also have a genuine commitment to our company's values of innovation, collaboration, and exceptional customer service

This is an internal role where you'll be an integral part of a supportive and growing team, making a direct impact on our sales pipeline and contributing to the overall success of the business. If you're ready for a challenging yet rewarding role in a thriving company, apply today!

What we offer

At Therian, we are committed to creating a dynamic and supportive work environment that empowers our employees to thrive. We offer competitive remuneration (as indicated), opportunities for career advancement, and a range of employee benefits including discounted products, travel and flexible work arrangements. Join our team and be part of an organisation that values innovation, collaboration, and delivering exceptional customer service.

About us

Therian Pty Ltd is a leading provider of high-quality equipment, technology and architectural services and solutions for businesses across the animal health industry in the APAC region. Since our inception in 2005, we have established a reputation for excellence, innovation, and exceptional customer service. Our team of dedicated professionals is driven by a shared passion for helping our customers achieve their goals and succeed in their respective fields.