Job Summary

We are seeking a dynamic and customer-oriented Receptionist and Sales Support Specialist to join our team at PARX Group / Atlantis Liquid Dynamics. In this dual-role position, you will serve as the first point of contact for our company while providing essential support to our team. The ideal candidate will have a passion for fostering positive relationships, strong organisational skills, and an interest in the playground and recreational equipment industry, including specialised aquatics equipment. You will handle front-desk operations, administrative tasks, and sales-related activities to ensure smooth daily operations and contribute to our mission of bringing joy, safety, and innovative play experiences to communities nationwide.

Key Responsibilities

Reception and Front-Desk Duties:

Qualify business opportunities within your client and project portfolio Build and maintain purposeful relationships with new and existing clientele

Provide support to Managers PARX Group & Atlantis Liquid Dynamics - Champion and grow the use of the CRM throughout the organisation.

Greet visitors, clients, and vendors warmly upon arrival.

Answer, screen, and direct incoming phone calls, emails, and inquiries related to product information, sales leads, and general company details; escalate technical questions to the appropriate team members.

Manage the reception area, including maintaining a tidy and professional environment.

Schedule appointments, meetings, and site visits for sales representatives and executives using tools like Microsoft Outlook or our CRM system (HubSpot).

Sales Support Tasks:

Assist the sales team by preparing and processing customer quotes, proposals, and orders for playground equipment, including slides, swings, climbing structures, custom installations, and Atlantis Liquid Dynamics aquatic features.

Enter and update customer data in our CRM system (HubSpot), track leads from inquiries and follow up on potential sales opportunities.

Support trade shows, webinars, and promotional events by preparing sales collateral, such as brochures on playground trends and managing attendee registrations.

Administrative and General Support:

Maintain filing systems for sales contracts, product catalogues, and compliance documents.

Collaborate with other departments eg. Marketing, engineering, production & sales.

Perform data entry and reporting tasks, such as generating weekly sales activity summaries.

Contribute to a positive team culture by assisting with internal events

Qualifications and Requirements

Experience:

1-3 years of experience in a receptionist, administrative, or sales support role, ideally in manufacturing, construction, or recreational industries. Experience in playground equipment is a plus but not essential.

Skills and Abilities:

Excellent communication and interpersonal skills, with the ability to handle diverse callers and visitors.

Beginners’ mindset

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems like HubSpot; basic knowledge of industry-specific software (e.g., for quoting playground designs) is advantageous.

Strong organisational and multitasking abilities, with attention to detail for accuracy in sales documentation and order processing.

Enthusiasm for the playground industry

Ability to work independently and as part of a team in a fast-paced manufacturing environment.