Administrator

At BaptistCare, we are passionate about supporting older individuals to live well and independently in the comfort of their own homes. We are looking for an office superstar who shares this passion and wants to make a real impact on their local communities!

Your Role:

Working closely with our Home Care Services team, you will have responsibility for providing responsive administrative support to the Metro Hub Team. This role will provide office based customer support to deliver a positive customer experience and exceptional person-centred service. They will maintain the customer’s personal identity, treating them always with respect and dignity whilst understanding their needs and preferences.

Duties:

• Manages incoming communications from customers and their families/representatives in a professional manner
• Performs data entry and actions service requests on behalf of the Hub, in a timely manner, using Microsoft applications and care management software
• Provides assistance to the Hub team, with regards to the procurement of customer related consumables and equipment
• Ensures documentation used as part of the consumers care is maintained and encourages input into consumers progress notes from GP, allied health professionals and any other appropriate members of the Hub Team
• Actively contributes to the continuous quality improvement of the organisation

What do we need from you?

• Prior administrative/receptionist experience preferred
• Excellent IT skills - including proven ability to create Excel, Powerpoint and Word documents
• Details oriented, with the ability to troubleshoot and problem solve effectively
• Be solutions oriented, with a focus on achieving strong customer outcomes
• Personable nature, with a can do approach to problem solving
• Strong interpersonal skills and the ability to work with little supervision
• Valid Drivers Licence

About Us:

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.

The benefits are endless when you join BaptistCare!
Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your wellbeing, employee referral program and retail discounts to name a few.

Have more questions? For a confidential discussion about career opportunities, please email [email protected] and one of our Talent Acquisition Partners will be in touch.

If you are ready to join BaptistCare and make a genuine difference in the lives of others, we encourage you to apply as soon as possible. Please note that the closing date for applications may change without notice, so do not delay in submitting your application.