A great opportunity to join a Sydney-based MSP who are looking for a Service Delivery Analyst that will thrive in a dynamic environment, blending data analytics, reporting and customer engagement to drive continuous improvement across service delivery.

The role in more detail:

Build and maintain insightful dashboards and reports using Power BI and Advanced Excel

Analyse complex datasets to uncover trends, patterns, and opportunities for improvement

Partner with internal teams and external clients to deliver reporting solutions that support business decisions

Onboard and train clients on new technology solutions

• Work closely with stakeholders – including senior management – to improve processes and enhance the customer experience

Skills and Experience required:

Advanced Microsoft Excel skills

Excellent communication skills with the ability to engage both technical and non-technical stakeholders

Strong customer focus, with a proven ability to build and maintain relationships

• Strong skills in Power BI, data modelling, and data visualisation
• Experience in a Service Delivery or BI role

If you are looking for a new permanent position and this sounds like a role that would technically challenge and excite you then please apply below or send your CV to [email protected]