LMG Liquor Marketing Group is one of Australia’s leading independent liquor retail groups, operating trusted banners such as Bottlemart, SipnSave, Harry Brown, and Thirsty Camel WA. With over 650+ members nationwide and a team of 90 employees, we’re committed to delivering exceptional service and support across our network.

We’re seeking a Service Desk Analyst to join our Sydney office in North Ryde, providing frontline IT support and helping drive continuous improvement across our technology environment.

About the Role

As the Service Desk Analyst, you’ll be the champion of the IT team—keeping our people connected, productive, and secure. You’ll manage the service desk platform, resolve incidents, and collaborate with internal and external support teams to enhance our IT operations. This role also plays a key part in supporting cybersecurity and disaster recovery initiatives.

Key Responsibilities

Service Desk Management: Deliver IT support across Australian sites, manage ticketing platform (incident triage, resolution, escalation), and maintain documentation.

Office 365 Administration: Manage licenses and mailboxes.

Workplace Provisioning: Deploy and configure laptop and mobile phones using Microsoft Autopilot and Intune; manage software, updates, and security policies.

Business Platform Support: Execute support processes, escalate complex issues, and onboard new users.

User Access Management: Administer Azure AD and Active Directory; conduct quarterly access reviews.

Cybersecurity & Incident Response: Alert CIRT and execute playbooks as part of the incident response team.

Disaster Recovery Participation: Support recovery of workplace devices and platforms.

Procurement: Coordinate ordering and delivery of IT hardware and peripherals.

Qualifications & Experience

Bachelor’s degree in Information Systems or Computing Science, or TAFE certification in a related field.

Exposure to AWS and Azure cloud environments.

Familiarity with ITIL or similar service desk frameworks.

Experience or exposure to data analytics tools such as ETL, Data Warehousing, or Power BI.

Technology Stack

Ticketing & Support: Jira Service Desk

Cloud Platforms: Azure and AWS

Operating Systems: Windows 11, macOS and Linux

Endpoint Management: Microsoft Intune

Productivity Tools: Microsoft 365

Security & Access: Active Directory, Azure AD, MFA

Remote Support: TeamViewer

Networking: Basic understanding of LAN/WAN, VPN

What We Offer

A collaborative and supportive team culture.

Opportunities for professional development.

Flexible working arrangements after onboarding:

First 6 weeks: Full-time in office

Next 6 weeks: 4 days in office, 1 day flexible

Ongoing: 3 days in office, 2 days flexible

Ready to be the IT champion at LMG? Apply now and help us keep our team connected, secure, and empowered.