We're looking for a proactive and customer-focused IT Support Analyst to join our Managed Services team in North Ryde. This is a fantastic opportunity for someone with Level 1 helpdesk experience who's passionate about technology, enjoys solving problems, and thrives in a collaborative environment.

You'll be the first point of contact for IT-related issues, supporting a wide range of technologies including Microsoft 365, Windows OS, networking, and cloud platforms. You'll also assist with onboarding new clients and contribute to process improvements.

What You'll Be Achieving

Provide first-level support via phone, email, and ticketing system

Troubleshoot hardware, software, and network issues

Escalate complex issues to Level 2/3 or vendors

Assist with user account management and software installations

Document solutions and contribute to the internal knowledge base

Support onboarding and implementation of managed services

Deliver user training and contribute to continuous improvement

What You'll Bring

Tertiary qualification in IT or related field

Experience in a helpdesk or Level 1 support role

Minimum 1-2 years of helpdesk or Level 1 support experience required

Strong knowledge of Windows OS, Microsoft 365, and basic networking

Excellent communication and customer service skills

Exposure to Active Directory, Office 365, and IT ticketing systems

Bonus: ITIL Foundation, MCSA, or CCNA certifications

Australian work rights required for this position

Benefits

Career development and training opportunities

Supportive team culture and leadership

Work with a variety of technologies and clients

Convenient North Ryde location - close to North Ryde Metro, Epping Rd and Delhi Road buses, on site covered parking, shuttle bus to station and shopping centre, on site gym