About the Role

A global organisation is seeking a Service Desk Analyst to join their Corporate IT team in the Sydney CBD. You’ll provide Level 1 and 2 support across hardware, software, and core business systems, ensuring timely resolution and quality customer service.

Key Responsibilities

• Respond to support requests via phone, email, remote access, and in person
• Log and triage incidents using ITSM tools
• Troubleshoot desktop, server, and application issues
• Escalate complex issues to senior teams
• Maintain documentation and contribute to internal knowledge base
• Support IT projects and service improvements

Skills & ExperienceEssential:

• 2+ years’ experience in a technical support role
• Windows Server (2008–2019), Windows 10/11
• Active Directory, Office 365, Microsoft Exchange
• TCP/IP networking knowledge and ITIL understanding
• Strong communication and documentation skills
• Experience with service desk tools (e.g., Jira_
• Jira workflows and automation

Interested?

Hit the apply button to be considered.

Please note only Australian citizens or Permanent Residents will be considered for this role.