As a Senior Settlements Specialist at Driva, you’ll take ownership of car loan application workflows and act as a senior support partner to sales agents across the business. You will manage settlement tasks across all lenders and sale types, including both private and dealer transactions, while also playing a critical role in supporting the wider settlements team.

This role is ideal for someone with deep experience in the finance or lending industry, who not only delivers high-quality settlements but also contributes to process improvement, team onboarding, and operational excellence. You’ll be a key contact for team knowledge sharing and workflow refinement.

Key Responsibilities

Manage high-complexity deals across all lender partners and both dealer and private sales

Order and follow up on tax invoices from dealers; ensure all documentation aligns with lender requirements

Liaise with private sellers to book inspections and collect required documentation for private sale invoice generation

Generate and review loan contracts with a strong eye for accuracy and compliance

Submit complete and compliant settlement packs to lenders, following the correct processes for each lender

Provide support to junior team members by helping manage workloads and troubleshooting blockers

Assist in training new team members

Maintain and update internal documentation, checklists, and knowledge base content

Work closely with the team lead to identify workflow issues and contribute to continuous improvement

Be a point of contact for lender-specific queries and process escalations

Build strong relationships with internal teams (sales, credit, operations) and external stakeholders (dealers & lenders)

KPIS

Deliver consistently high volumes of compliant, on-time settlements

Minimal handbacks or rework due to documentation or process issues

Proactive contributions to team efficiency, documentation upkeep, and training

Support peers and junior team members in managing their pipelines

Accurately update CRM and maintain high standards of internal communication

Qualification, skills and experience

Experience in the finance industry, ideally in loan settlements, lending operations, or broker support roles

Excellent written and verbal communication skills with the ability to guide and support team members

Strong organisational skills and the ability to prioritise across a high-volume workload

Confident using CRM and various lender platforms

Experience in training, onboarding, or mentoring others in a team environment

Strong problem-solving ability with a continuous improvement mindset

High level of accuracy and attention to detail in a time-sensitive environment

Benefits:

Hybrid Work Model: We’ll support your commute with an allowance to cover travel expenses for in-office days. We’ll also support your at-home work set up so you can thrive in both work environments!

Thank You Days: Receive additional days off as a token of appreciation, with the number increasing each year, capped at 5 extra days annually.

Wellbeing Days: Enjoy 2 wellbeing days off per year so you can take time off to focus on your mental health.

Discounted Novated Leasing Package: Take advantage of our significantly discounted novated leasing package, reflecting our expertise in finance.

Work from Anywhere: For up to 4 weeks per calendar year, you can combine a holiday with work, spend more time with family, or explore a new city.

Accelerate your Career: Take your professional growth to the next level with a Learning and Development budget and paid learning days, ensuring you have all the resources you need to excel in your career.