The City Assist team are the first point of contact at Warrnambool City Councils Civic Centre (main offices). They attend to a large number of queries daily via face to face, phone calls, emails and the online chat function.

To be successful in this position you will have:

· Ability to work efficiently while providing a high level of customer service to all residents, ratepayers and other external customers.

· Demonstrated knowledge and proficiency in the operation of computer programs.

· Well-developed interpersonal, verbal and communication skills.

· Capacity to acquire a thorough knowledge of Council Services and procedures.

· Ability to cover early morning/ opening shifts.

The main duties of the position will be located at the Civic Centre, however dependent on business needs the successful individual may be required at other services across Council.

The Benefits
The Casual position currently carries an hourly rate of $44.87 per hour (inclusive of 25% casual loading) + superannuation.

To Apply
To apply for this opportunity, please click Apply Now on the Warrnambool City Council website.

Applications close: 5.00pm Sunday 5 October 2025.

Questions
If after reading the position description you have further questions please contact Louise Mauriks, Acting Coordinator City Assist, on 03 5559 4940 or [email protected].

Culture
Warrnambool City Council is an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity and inclusion. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, we encourage you to apply.

Employees of Warrnambool City Council are expected to work under Councils values of: Accountability, Collaboration, Respectfulness, Progressiveness and Wellbeing.

Recruitment Process
Please note, that all prospective Warrnambool City Council employees will be required to undertake a medical assessment. Council also completes a range of other pre-employment checks which include reference checks and a criminal history check.

Warrnambool City Council is an Equal Opportunity Employer

To view current vacancies visit www.warrnambool.vic.gov.au/careers