Business Specialist

• SNSW Grade 7/8 (base salary $105,986 - $124,957 plus superannuation and leave loading)
• Location - NSW wide. This role is required to be in office, or customer facing at least 2-3 days per week
• 1 x Temporary Full-Time - up to March 2027

About the team
The Business Bureau supports small business in New South Wales b providing ongoing, one-on-one support at every stage of their business Journey. We help thousands of small businesses each year navigate Government, set up their business, apply for licenses and more. We are looking for someone who is confident in their ability to navigate the complexities of Government and use their expert knowledge to influence both our internal teams and the business owners they are working with, someone who is not afraid to be seen leading solutions and driving greater outcomes for the business owners of NSW.

Responsibilities

• Maintain strong relationships with business owners, key stakeholders and other agencies to support delivery of our services.
• Partner with our Business Relationship Managers to deliver industry specific support to our frontline teams and provide regular updates and advice on key challenges
• Design and deliver capability uplift around your specified industry are that increase customer engagement and support outcomes for businesses
  
  About You
  
  To be successful in this role you will demonstrate:
  
• A strong understanding of the small business landscape in New South Wales, including experience running or working in a small business
• Strong relationship management skills and the ability to research and come up with solutions to complex business issues
• Capability to coach and support our staff on small business issues with an aim to finding workable solutions for them to implement for their customers
• Confident in writing and presenting research findings to the team including senior stakeholders
  
  To Apply:
  
  Please submit your resume (3 pages max) and cover letter (2 pages max) outlining your suitability for the role.
  
  Salary Grade 7/8, with the base salary for this role starting at $105,986 base plus superannuation.
  
  Click Here to access the Role Description. For enquiries relating to recruitment please contact Jyostna Channamadhvuni via [email protected].
  
  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
  
  Closing Date: Tuesday, 7 October 2025 @ 9.59 am
  
  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  
  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
  
  For more information, please visit
  Information on some of the different types of disabilities
  Information on adjustments available for the recruitment process