Training Specialist and Facilitator

SNSW Clerk Grade: 7/8 $105,986 - $124,957
Employment Type: Multiple Temp, Full-time opportunities until 30 June 2026 and 30 September 2027
Hybrid working available

Please note, an essential requirement of the role is willingness to travel as required (including regional travel).

About the team

The Service NSW Training Team is committed to empowering our employees with the skills and knowledge needed to excel in their roles and deliver outstanding service to our customers. We design, develop, and deliver tailored training programs that support a wide range of roles, ensuring staff are confident, capable, and equipped for success.

By joining our award-winning culture team, you'll become part of a passionate group dedicated to fostering growth, innovation, and excellence across the organisation.

Your day-to-day

We are seeking a dedicated Training Specialist to join our team in supporting frontline Service NSW staff. In this role, you will be responsible for designing, developing, and maintaining training programs aligned with new initiatives, systems, and urgent organisational needs. You will assess training requirements and deliver targeted learning solutions using a variety of delivery methods.

While your primary focus will be on instructional design, you may also be required to facilitate training sessions for frontline team members as needed.

A key component of this role includes contributing to a large-scale project supporting our frontline workforce.

Responsibilities:

• Design, develop, and facilitate accessible, engaging virtual and face-to-face training using adult learning principles in a fast-paced and evolving environment.
• Build and maintain effective relationships with employees and leaders across Service NSW and DCS, providing professional training advice to support business outcomes.
• Assess organisational training needs and develop appropriate learning solutions across various modalities, including digital, in-person, and on-the-job learning.
• Monitor and evaluate training effectiveness, incorporating feedback from learners and stakeholders to continuously improve training products and processes.

To be successful in this role you will demonstrate:

• Proven experience with instructional design tools, including:
• eLearning software (Articulate)
• Video/animation tools (e.g. Camtasia, Vyond, or similar)
• Presentation and graphic design tools (e.g. PowerPoint, Canva, or equivalent)
• Demonstrated ability to assess training needs and develop effective learning solutions.
• Current NSW Driver Licence and a willingness to travel as required, including regional locations.

Highly Desirable Skills:

• Strong time management skills with the ability to meet competing deadlines.
• Confidence in facilitating conversations and building collaborative relationships across teams.
• Excellent written communication and high attention to detail.
• Creative problem-solving skills with the ability to design innovative training solutions.
• Experience in developing inclusive training programs that reflect adult learning best practices.

How to apply

If this role sounds like you please click the apply button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience align with the role.

A Talent Pool will be created for any future ongoing or temporary roles.

Salary Grade 7/8, with the base salary for this role starting at $105,986 base plus superannuation

For enquiries relating to recruitment please contact Tiffany Martin via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 13 October 2025 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process