About Role

The Quality and Training Specialist reports to the Manager Business Improvement and Compliance and supports program compliance by auditing plan quality, implementing best practices, ensuring staff meet training requirements, and providing expertise in program quality. They monitor outcomes, facilitate new employee training in the LAC program, and help the team meet contractual quality targets. The role also involves training and mentoring Team Leaders and LACs to drive continuous quality improvement and collaborating with program staff to promote ongoing quality and compliance strategies.

About You

The role involves supporting and implementing strategies to drive strong quality performance across the LAC program by conducting formal and informal audits and providing guidance to Team Leaders and LACs throughout the process. It includes managing and tracking quality and training data to help leaders and frontline staff meet or exceed KPIs, using audit results to identify improvement areas, highlight trends, and create efficiencies. Collaboration with the NDIA and SSI is essential to coordinate and deliver mandatory training while addressing staff development needs. The specialist also contributes to the development and enhancement of policies and procedures focused on best practices and compliance, such as complaints management, conflict of interest, critical incident management, and participant satisfaction. Supporting the Manager Business Improvement and Compliance, the role ensures alignment with continuous improvement initiatives, contractual obligations, and quality standards. Additionally, it involves working with program leaders and staff to review quality performance, identify targeted improvements, and monitor progress through action plans.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential Criteria

• Tertiary qualifications in human services, community services, quality assurance, adult learning/education, training or other related qualifications
• Cert IV in Training and Assessment or willingness to obtain
• Demonstrated experience in identifying learning needs and developing training schedules.
• Strong experience in developing and delivering high quality plans through the PITC program.
• Experience in developing and evaluating training content and other learning resources.
• Experience in providing quality coaching and mentoring to staff or peers.
• Demonstrated experience in delivering on quality assurance targets or outcomes.
• Understanding or experience of the NDIS LAC program contractual Quality and KPI requirements would be an advantage

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our Commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close Monday, 13th October 2025

If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected] or [email protected] or call us at 0468 836 759

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected]

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.