About AC3

Our purpose is simple but powerful: make technology real. As Australia's leading secure multi-cloud solutions provider, we support over 700 enterprise clients and major State Government Departments to translate technical potential into business results.

From cloud and infrastructure to cyber security and data integration, we provide full-stack solutions to consult, build, run and optimise IT environments.

Proudly Australian owned with offices in Sydney, Melbourne, Brisbane and Auckland, AC3 ranks #4 on Australia's Best Places to Work list. We're a tight-knit crew of smart people, using brilliant tech to deliver exceptional outcomes. We value trust, ownership, bold ideas and a good laugh along the way.

About the Role

This is more than your standard desktop engineering role. As a Digital Workplace Engineer, you'll be at the frontline of aligning technology, people, and processes to make work seamless for our clients and our internal teams. You'll support, configure, and optimise end user environments from laptops and mobiles to O365, Intune, SCCM, Exchange Online, and device lifecycle management.

You won't just keep the lights on. This is a role where technical depth, customer service, and problem-solving collide to create real impact.

What You'll Be Doing

• Provide onsite and remote support for end user devices and applications
• Deploy and manage SOE images and applications via SCCM/Intune
• Perform desktop and mobile device management, patching, and Group Policy updates
• Troubleshoot and resolve issues across Windows, Office 365, and Exchange Online
• Liaise with internal platform and server teams when required
• Maintain IT asset inventory and lifecycle management (procurement to disposal)
• Champion automation and develop knowledge base content to support self-service
• Create and maintain runbooks and SOPs for consistent, high-quality support

What You'll Bring

• 4+ years' experience supporting end user devices and applications
• Strong skills across Windows OS, Office 365, Exchange Online, Active Directory, SCCM/Intune
• Proven asset management and configuration management experience
• Customer first mindset with strong communication and stakeholder skills
• The ability to juggle multiple priorities under pressure while staying positive
• Bonus points for: PowerShell scripting, ServiceNow experience, ITIL certification, or Microsoft certifications

Why AC3?

• $85,000 - $90,000 + Super + Bonus
• Hybrid work flexibility with a slick Melbourne CBD office
• Career pathways into Cloud, Security, or Service Management
• Funded certifications + structured L&D support
• #4 Best Place to Work in Australia
• Lifestyle perks like novated leasing, health discounts, and wellness programs
• Work that makes a real impact for clients, for AC3, and for your career

What's Next?

If you're a hands-on engineer who thrives in dynamic environments and wants to take ownership of making workplaces work better, this is your launchpad. Apply now and let's make technology real together.