• Join the 2025 ServiceNow Transformation Partner of the Year for APAC
• Strong focus on training, upskilling and internal promotion
• Flexible working environment (Hybrid work) and supportive team

*****Open to AUSTRALIA & NZ Permanent Residents or Citizens *****

About the company

At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned IT Services Company, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 1,200 enterprise customers in Australia & NZ.

Our expertise:

• Cloud and infrastructure
• Cyber security
• Software and data integration
• ServiceNow

We've been growing extensively over the recent years, won exciting projects and are looking for more awesome tech lovers to join our family!

About the role

As part of the ServiceNow Engineering Team, you will work closely with other ServiceNow Practice teams to convert customer needs into functional solutions.

You will focus on technical project delivery and consulting, working in partnership with the ServiceNow Practice Team, the AC3 Project Management Office, and our customers, while mentoring more junior engineers in the team.

• Play a key role in the delivery of complex projects and engagements.
• Engage with internal and customer stakeholders to build and test solutions
• Resolve complex configuration and integration challenges.
• Contribute in maturing and improving the frameworks we deliver under
• Attend customer workshops and understand their needs and constraints
• Become a “trusted” advisor within key customer account
• Maintain excellent service levels to our customers

About you

We are looking for someone who is passionate about ServiceNow and the benefits it brings to organisations.

• 1-2 years experience in the software development space.
• Prior experience working on the ServiceNow platform highly regarded (or if you completed ServiceNow training)
• Good JavaScript, HTML, CSS development skills
• Proven experience managing multiple tasks in a busy environment
• Excellent communication and customer services skills
• Willingness to learn and grow
• Relevant Industry certifications such as ITIL, ServiceNow CSA

Benefits

• Exciting time to join an expanding Multi Cloud Solutions Provider and ServiceNow Elite Partner with excellent reputation
• Varied engagements, environments and clients (corporate and government)
• Work with some of the brightest minds in the Industry
• Genuine flexible work environment (WFH & Office)
• Strong investment in training and upskilling - certifications paid for
• Mature team environment with a high level of engagement
• Location: SYDNEY or MELBOURNE or BRISBANE or AUCKLAND (NZ)
• Facilities for socialising and relaxing
• Lots of company social events
• "Me Days" ~ equivalent to 1 extra week of annual leave
• $80-85,000 + superannuation + bonus + benefits

Culture

People here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it real and live by the AC3 way. The 3 simple elements of the AC3 Way are:

• Work Wise– As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other.
• Work Humble– As a team, we bring our authentic selves to the world of tech. It’s our down-to-earth, humble nature that makes us unique and easy to work with.
• Work Honest– We’re here to do an honest day’s work, individually and as a team. We’re constantly looking for opportunities to take the initiative and implement practical solutions.

We’d love for you to experience the AC3 way for yourself!